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North Tees and Hartlepool NHS Foundation Trust, Dyke House, Hartlepool
- Onsite working
- Full time
- Temporary
Posted today, 11 Jun
Job ref: 3b970bdfe22f4a789a3fbef2a5d5e765
Full Job Description
Reporting to the SPA Office Manager, the post holder will assist in providing an efficient, effective and comprehensive clerical support service for the District Nursing Primary Care Networks (PCN's) / Specialist Nursing and Therapy Services and Health Centres managed by the Single Point of Access, which is based in the University Hospital of Hartlepool.
Work to a rostered Shift Pattern, covering 365 days a year, 24 hours a day, inclusive of Bank Holidays.
Provide effective and efficient use and co-ordination of patient data / appointment systems.
Processing of new referrals into the services within SPA into the patients appointment system.
Good working knowledge of Microsoft Office Packages and IT / Email systems.
Act as a telephone operator, answering incoming calls and making outgoing calls
Work on own initiative, and as part of a Team, with direct supervision from Team Lead / Supervisors / Office Manager and leadership by the Service Leads.
Provide factual, non-clinical information to patients, callers and health professionals both face to face and over the telephone.
Provide ad-hoc switchboard / reception cover and customer service of the highest standard, at times at short notice, to the general public and other service users at the Health Centres within the SPA remit.
Must be proactive and have a flexible approach as this post requires rotation of staff across locations to ensure the effective delivery of services., To maintain an efficient office management system / procedures to enable the department / clinical team to optimise their customer / patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly.
To receiving incoming calls and making outgoing calls, communicating with patients and health professionals as required or determined by service needs
Effective and efficient use and co-ordination of patient data / appointment systems.
Processing new referrals - (Urgent and Routine), into the patient record for the requested service
Responsible for sending out appointments to relevant patients and health professionals as requested, in a timely manner
Printing clinical request forms for collection by clinical staff each morning in a timely manner,
Typing of letters, reports and other correspondence, and the input and checking of data and information into IT systems.
To retrieve and generate information to assist in the effective organisation of all patients in accordance with local and national policies and targets
General office duties including opening and distributing of post,
To ensure all routine and / or urgent enquiries are effectively actioned within a prompt timescale using service processes and procedures and an accurate record is maintained., Ensure that all administration requirements are carried out to a high standard of quality, which meets all departmental, and organisation requirements / procedures and policies
To maintain an efficient office management system / procedures to enable the department / clinical team to optimise their customer / patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly.
To receiving incoming calls and making outgoing calls, communicating with patients and health professionals as required or determined by service needs. Provide factual, non-clinical information to patients both face to face and over the telephone
Ability to work in a fast paced and demanding environment.
Effective and efficient use and co-ordination of patient data / appointment systems.
Processing new referrals - (Urgent and Routine), into the patient record for the requested service, complying to the services KPI requirements / processes and policies.
Responsible for sending out appointments / journal entries to relevant patients and health professionals as requested, in a timely manner following service processes.
Printing clinical request forms for collection by clinical staff each morning in a timely manner, to meet the departmental and organisation requirements.
Prepare patient files / service records for archiving, ensuring compliance with Trust Archiving and Record Management Policies and Procedures.
Typing of letters, reports and other correspondence, and the input and checking of data and information into IT systems.
To retrieve and generate information to assist in the effective organisation of all patients in accordance with local and national policies and targets
General office duties including opening and distributing of post, good housekeeping, filing, photocopying and monitoring and maintaining of supplies and stationery.
To ensure all routine and / or urgent enquiries are effectively actioned within a prompt timescale using service processes and procedures and an accurate record is maintained.
Support new team members by demonstrating and explaining routine dept. practices and procedures, undertaking appropriate training and development with new and existing staff ensuring standards of practice are maintained at all times.
Ensure that all tasks are carried out to a high standard of quality which meets all departmental and organisation requirements
Provide ad-hoc switchboard / reception cover and customer service of the highest standard, at times at short notice, to the general public and other service users at the Health Centres within the SPA remit.
Take responsibility for personal development and education and the development of a Personal Development Plan
Please be aware: Once sufficient applications have been received this vacancy may close early.
Disclosure and Barring Checks (DBS)
It is the policy of North Tees and Hartlepool NHS Foundation Trust, that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust. The DBs check will be undertaken during the pre-employment check screening., For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).
Employment References
As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested to ensure e-mail addresses for all referees are included on their application form. Personal references are not acceptable.
Working Hours
If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.
We are able to offer sponsorship for a Health and Care Worker or Skilled Worker visa, subject to candidate and position eligibility. Please review the job eligibility guidance for skilled workers here:Skilled Worker visa: Your job - GOV.UK (www.gov.uk)
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and "Together we are North Tees & Hartlepool", Armed Forces Covenant
As a supporter of the Armed Forces and an employer of Reservists, North Tees and Hartlepool NHS Foundation Trust are proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly.
We recognise that reservists and veterans bring a variety of transferable skills and qualities to our workplace, developed through their military careers. Our commitment to supporting the Armed Forces Community has been recognised through the Armed Forces Covenant as a Silver Employer.
Further Important Information
Work to a rostered Shift Pattern, covering 365 days a year, 24 hours a day, inclusive of Bank Holidays.
Provide effective and efficient use and co-ordination of patient data / appointment systems.
Processing of new referrals into the services within SPA into the patients appointment system.
Good working knowledge of Microsoft Office Packages and IT / Email systems.
Act as a telephone operator, answering incoming calls and making outgoing calls
Work on own initiative, and as part of a Team, with direct supervision from Team Lead / Supervisors / Office Manager and leadership by the Service Leads.
Provide factual, non-clinical information to patients, callers and health professionals both face to face and over the telephone.
Provide ad-hoc switchboard / reception cover and customer service of the highest standard, at times at short notice, to the general public and other service users at the Health Centres within the SPA remit.
Must be proactive and have a flexible approach as this post requires rotation of staff across locations to ensure the effective delivery of services., To maintain an efficient office management system / procedures to enable the department / clinical team to optimise their customer / patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly.
To receiving incoming calls and making outgoing calls, communicating with patients and health professionals as required or determined by service needs
Effective and efficient use and co-ordination of patient data / appointment systems.
Processing new referrals - (Urgent and Routine), into the patient record for the requested service
Responsible for sending out appointments to relevant patients and health professionals as requested, in a timely manner
Printing clinical request forms for collection by clinical staff each morning in a timely manner,
Typing of letters, reports and other correspondence, and the input and checking of data and information into IT systems.
To retrieve and generate information to assist in the effective organisation of all patients in accordance with local and national policies and targets
General office duties including opening and distributing of post,
To ensure all routine and / or urgent enquiries are effectively actioned within a prompt timescale using service processes and procedures and an accurate record is maintained., Ensure that all administration requirements are carried out to a high standard of quality, which meets all departmental, and organisation requirements / procedures and policies
To maintain an efficient office management system / procedures to enable the department / clinical team to optimise their customer / patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly.
To receiving incoming calls and making outgoing calls, communicating with patients and health professionals as required or determined by service needs. Provide factual, non-clinical information to patients both face to face and over the telephone
Ability to work in a fast paced and demanding environment.
Effective and efficient use and co-ordination of patient data / appointment systems.
Processing new referrals - (Urgent and Routine), into the patient record for the requested service, complying to the services KPI requirements / processes and policies.
Responsible for sending out appointments / journal entries to relevant patients and health professionals as requested, in a timely manner following service processes.
Printing clinical request forms for collection by clinical staff each morning in a timely manner, to meet the departmental and organisation requirements.
Prepare patient files / service records for archiving, ensuring compliance with Trust Archiving and Record Management Policies and Procedures.
Typing of letters, reports and other correspondence, and the input and checking of data and information into IT systems.
To retrieve and generate information to assist in the effective organisation of all patients in accordance with local and national policies and targets
General office duties including opening and distributing of post, good housekeeping, filing, photocopying and monitoring and maintaining of supplies and stationery.
To ensure all routine and / or urgent enquiries are effectively actioned within a prompt timescale using service processes and procedures and an accurate record is maintained.
Support new team members by demonstrating and explaining routine dept. practices and procedures, undertaking appropriate training and development with new and existing staff ensuring standards of practice are maintained at all times.
Ensure that all tasks are carried out to a high standard of quality which meets all departmental and organisation requirements
Provide ad-hoc switchboard / reception cover and customer service of the highest standard, at times at short notice, to the general public and other service users at the Health Centres within the SPA remit.
Take responsibility for personal development and education and the development of a Personal Development Plan
Please be aware: Once sufficient applications have been received this vacancy may close early.
Disclosure and Barring Checks (DBS)
It is the policy of North Tees and Hartlepool NHS Foundation Trust, that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust. The DBs check will be undertaken during the pre-employment check screening., For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).
Employment References
As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested to ensure e-mail addresses for all referees are included on their application form. Personal references are not acceptable.
Working Hours
If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.
We are able to offer sponsorship for a Health and Care Worker or Skilled Worker visa, subject to candidate and position eligibility. Please review the job eligibility guidance for skilled workers here:Skilled Worker visa: Your job - GOV.UK (www.gov.uk)
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and "Together we are North Tees & Hartlepool", Armed Forces Covenant
As a supporter of the Armed Forces and an employer of Reservists, North Tees and Hartlepool NHS Foundation Trust are proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly.
We recognise that reservists and veterans bring a variety of transferable skills and qualities to our workplace, developed through their military careers. Our commitment to supporting the Armed Forces Community has been recognised through the Armed Forces Covenant as a Silver Employer.
Further Important Information
Copy the direct link to this job
www.jobs24.co.uk/job/clerical-officer-125223573
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