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2844 - Infrastructure Operations Engineer
Salary not available. View on company website.
Welsh Government, Aberpennar, Rhondda Cynon Taf - Rhondda Cynon Taf
- Onsite working
- Full time
- Permanent
Posted today, 8 Jul
Job ref: 3b676164b27d4ebe9dedde14f87c2dc3
Full Job Description
Team/Division Overview:
DDaT profession in the Welsh Government supports a range of digital services across the whole organisation.
An infrastructure operations engineer is responsible for the preparation and support of IT operations solutions and services, physical or virtual. They do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle. You will:
+ create and maintain documentation
+ perform all routine tasks according to process and checklists
+ monitor infrastructure and applications services
+ alert and take appropriate action
As this role is within a team of IT Infrastructure Engineers, a technical background is required to understand the supported technologies. However, you will not be expected to perform tasks of a highly technical nature., Please follow the link to see details of the skills expected of this DDaT role. We are looking for people who are:
+ Enthusiastic and pro-active about resolving problems
+ Team oriented, willing to support others when needed
+ Organised and have good planning skills to ensure the timely delivery of high-quality outputs.
+ Experienced in communicating with a wide range of people using different communication methods., + Monitor and report on the performance and availability of IT systems and services, using appropriate tools and methods.
+ Detect notifications and conduct monitor checks to ensure that systems are running correctly.
+ Highlight and escalate service impacting incident and problems, working with IT Operations Engineers and other IT professionals to ensure resolution
+ Contribute to changes and enhancements to IT infrastructure and applications, following agreed processes and standards.
+ Provide support to IT professionals and contribute to the documentation and knowledge base of IT systems and services.
+ Provide datacentre management support to maintain security levels of WG secure areas
+ Provide escorting services to contractors and visitors requiring access to WG Secure areas.
+ Monitor backup reports and maintain physical backup media.
+ Monitor and maintain application and hardware roadmaps flagging key renewal and end of life dates.
+ Monitor and maintain Certificate records, flagging with service owners when action is to be taken.
+ Maintain externally registered DNS as required for externally issued certificates.
+ Maintain externally issued SSL certificates, as required for corporate applications and services.
+ Perform routine technical tasks with the assistance of pre-defined process and guidance tasks.
+ Escalating and advising on potential challenges regarding DNS and certificate management to service owners.
+ Keep up to date with emerging technologies and trends and identify opportunities for improvement and innovation in IT operations.
Behaviours
We'll assess you against these behaviours during the selection process:
+ Making Effective Decisions
+ Seeing the Big Picture
Technical skills
We'll assess you against these technical skills during the selection process:
+ Technical Understanding - show an awareness of the relevant subject matter and a high-level understanding of what it involves
+ Technical Specialism - assist in technical support activities and carry out agreed or routine maintenance and administration tasks., Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.
The selection process and stages are:
Number of Stages: 2 stage process
Stage 1 Application Form
Stage 2 Interview
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window), We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.
If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.
If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk
Apply at advertiser's site
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%
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