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Call Response & Support Officer
Salary not available. View on company website.
Conwy County Borough Council, Conwy, Conwy - Conwy
- Remote working
- Full time
- Permanent
Posted 2 days ago, 25 May
Job ref: 59cd38df1f104375a7c4bacd439bb5e5
Full Job Description
You will provide services that include the monitoring of Telecare, Lone Workers & Out of Hours calls and provide support over the phone to numerous types of enquiries, which can include life-critical situations such as medical incidents, falls at home and house fires.
Due to contract extensions and business growth, Galw Gofal is looking for a self-motivated individual to join the team of call response & support officers.
You will need a positive approach as well as excellent communication skills and a good standard of education including IT with the ability to use your own initiative.
You will be expected to show a high level of integrity and confidentiality due to the sensitive and life critical nature of the service. Full training and support provided.
The ability to communicate through the medium of English and Welsh is essential., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
You will benefit from a substantial rewards package, which includes a Local Government Pension Scheme, Occupational Sick Pay and staff benefits including salary sacrifice cars, Cycle to Work, cashback healthcare, long service awards, discounts plus much more. After completion of a 6-month probation there are opportunities for some home-working., Conwy is committed to safeguarding - qualifications and references will be verified. The successful applicant will be subject to vetting in line with BS7858.
Mae Galw Gofal yn wasanaeth monitro galwadau 24 awr ddwyieithog sy'n darparu cymorth a chefnogaeth i bobl hŷn a bregus gan ddefnyddio gwasanaethau Teleofal i gynnal eu hannibyniaeth, a hefyd i'r cyhoedd gyda gwasanaethau delio â galwadau tu allan i oriau swyddfa ar gyfer nifer o Gynghorau, Cymdeithasau Tai a Busnesau Preifat e.e. Atgyweirio Tai, Gwasanaethau Cymdeithasol, Priffyrdd, Digartrefedd, Digwyddiadau Argyfwng.
Byddwch yn darparu gwasanaethau sy'n cynnwys monitro galwadau Teleofal, Gweithwyr sy'n Gweithio ar eu Pen eu Hunain a Thu Allan i Oriau Swyddfa ac yn darparu cefnogaeth dros y ffôn i amryw o ymholiadau gwahanol, a all gynnwys sefyllfaoedd sy'n peryglu bywyd megis digwyddiadau meddygol, cwympiadau yn y cartref a thanau mewn tai.
Oherwydd estyniadau i gontractau a thwf busnes, mae Galw Gofal yn chwilio am unigolyn llawn cymhelliant i ymuno â'r tîm o swyddogion ymateb a chefnogi galwadau.
Ai chi yw'r person hwn?
Byddwch yn elwa ar becyn buddion sylweddol, gan gynnwys Cynllun Pensiwn Llywodraeth Leol, Tâl Salwch Galwedigaethol a buddion staff sy'n cynnwys cynllun aberthu cyflog i brynu car, Beicio i'r Gwaith, arian yn ôl ar ofal iechyd, gwobrau gwasanaeth hir, gostyngiadau a llawer mwy. Ar ôl cwblhau cyfnod prawf o 6 mis mae cyfle i weithio o gartref.
Bydd angen agwedd bositif arnoch chi yn ogystal â sgiliau cyfathrebu ardderchog ac addysg o safon dda gan gynnwys TG gyda'r gallu i ddefnyddio'ch menter eich hun.
Bydd disgwyl i chi ddangos gonestrwydd a chyfrinachedd ar lefel uchel oherwydd pa mor hanfodol yw'r gwasanaeth i fywydau pobl a natur sensitif y gwasanaeth. Darperir cefnogaeth a hyfforddiant llawn.
Mae'r gallu i gyfathrebu drwy gyfrwng y Gymraeg a'r Saesneg yn hanfodol.
Mae Conwy wedi ymrwymo i ddiogelu - bydd cymwysterau a geirdaon yn cael eu gwirio. Bydd yr ymgeisydd llwyddiannus yn destun gwiriad yn unol â BS7858.
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