45 Permanent, Education / Teaching jobs in Crawley, Oxfordshire

Job Title: ASSIST Specialist Enabling Support Facilitator(Electronic Notetaker)Grade: 5Responsible to: Practical and Enabling Support TeamLeaderOverall PurposeTo work within ASSIST (Additional Support and Inclusion Services Team) in Student Services, providingelectronic note taking support to enable students with a range of disabilities and additional needsto achieve their potential.To deliver an excellent student experience through ensuring a high quality and accurate service tostudents and staff.Principal Duties and ResponsibilitiesThe University employs electronic notetakers to take notes for individual disabled students in lectures,seminars and other learning environments. Electronic notetakers work in a variety of teachingenvironments, carry out the associated record-keeping and communicate appropriately with students,teaching staff and colleagues. This might include working in unfamiliar subjects and having to makesense of unfamiliar vocabulary and subject matter.The role of the Specialist Enabling Support Facilitator (Electronic Notetaker) is to facilitate a student'saccess to learning, using specialist skills and/or equipment to either capture and record a record ofthe content for the student to refer to or to provide live notes to facilitate communication support.Support provided is based on individual student needs, to an agreed caseload of students with arange of disabilities, medical conditions and additional needs.Functions undertaken by the Electronic Notetaker include:

• Attending lectures, seminars, labs and other taught sessions in both undergraduate and
postgraduate level courses and taking accurate and appropriate notes for students to use as a live reference or as reliable record to support their learning.
• To work remotely using relevant digital platforms, such as MS Teams, to provide the above
when students have online lectures.
• To undertake necessary preparation such as acquiring teaching materials or meeting students
to identify needs.
• Making a comprehensive, live record of the content of lectures, seminars, discussions and
other course- related activities, etc. in the student's preferred style and format, by, o Identifying when it is appropriate to take manual (handwritten) notes and diagrams, and be able to do this legibly, accurately and promptly.
• To prepare the notes, as needed, for example by:
o Proofreading and editing/amending the typed notes. o Checking content, e.g., by intranet research or contact with the lecturer. o Delivering the notes to the student in hard or electronic copy.
• Transcribing lecture notes, seminar notes, verbal dictation or audio files into an alternative
format accessible to the student.
• Maintain a professional role and be able to make well-informed judgements while working
autonomously, knowing when to refer issues to the Team Leader(s).
• Responsibility for technical aspects (after training), for example the care and transport of IT
equipment and troubleshooting basic problems.
• Health & safety responsibilities, including identifying suitable working arrangements and taking
appropriate action if this is not available.
• To provide administrative support to the ASSIST Office team as required, including a range of
practical and computer-based tasks when not required for student support.In addition, all ASSIST non-medical helpers are expected to undertake the following duties andresponsibilities:
• Work in a way that empowers stude nts to become independent learners' and demonstrate
their full potential.
• Create and maintain appropriate professional relationships with the student, service and other
University staff.
• Communicate effectively by email, video/audio call, SMS text and face-to-face, as appropriate
to the audience, subject and purpose.
• Keeping up-to-date support records and other documents, as required, (including reading and
responding to communications and advising on student absence) in order to assist the administration of the support.
• Monitoring work in relation to student case load and making recommendations for any
changes in the level of support required.
• To offer some flexibility/willing to meet student demand outside of usual working pattern
where possible.
• Remaining calm in challenging situations (for example, with people exhibiting difficult
behaviour or when under pressure).
• Alerting the Support Team Leader(s) and/or Additional Needs Manager of any issue requiring
further guidance or action.
• Contributing to the development of ASSIST's administrative documents and other materials, as
necessary.
• Participation in ASSIST team meetings and other Departmental/University-wide meetings as
appropriate.ASSIST Specialist Enabling Support Facilitator (Electronic Notetaker) Page 2
• Participation in staff-development and training (taught and self-directed), as required in order
to develop knowledge expertise and skills.
• Working in compliance with Disability legislation, DSA guidelines and the Equality Act 2010, and
to ensure confident iality of a student's personal information in accordance with the General Data Protection Regulations and University Confidentiality Policy.Generic Duties and Responsibilities
• To act as an effective team member and balance assigned notetaking sessions with own
workload of administrative tasks.
• To develop good working relationships with other areas of the University, particularly other
teams within Student Services.
• To participate in and support recruitment and enrolment events such as Open Days, Welcome
Weekend and Welcome Week, requiring occasional work at weekend.
• The post holder will be expected to undertake other responsibilities and tasks as reasonably
requested by the Additional Needs Manager.
• The post holder will be responsible and accountable for ensuring all employment legislative
requirements are adhered to including equality and diversity and health and safety issues.
• The job description may be altered at any time in the future in line with the level of the post to
meet changing institutional requirements, but only in full consultation with the post holder., Appendix 1: Tasks and Remit of the ASSIST Specialist Enabling Support Facilitator(Electronic Note-taker)The tasks in the table below represent the range of tasks to be undertaken by the Specialist EnablingSupport Facilitator , as outlined in the Non-Medical Help Services Reference Manual, produced byStudent Finance England. # Task Further details 1 Speech to text specialist
• A set of live, comprehensive notes are typed in
communication support lectures, seminars, discussions etc. Notes are always provided by a qualified in the student's preferred style and format Electronic Note-taker 2 Making a
• This may include the information appearing
comprehensive, live, simultaneously on th e student's computer using typed record of the specialist software, such as Speedtext, Stereotype or content of lectures, NoteED; The laptop could also be linked to Braille seminars, discussions, reading equipment. off-campus events etc.
• Although electronic Notetaking does not produce a
in the student's verbatim record, a qualified operator is specially preferred style and trained in condensing language and uses dedicated format. Notetaking software with shorthand capabilities to speed up the typing process. This software also enables the client to type messages to the operator and add their own notes to the transcript.
• At the end of a meeting or event, the Electronic Notetaker
should provide a copy of the transcript by email, hard copy or memory stick.
• In depth knowledge and understanding of notetaking
for disabled students and the ability to take notes accurately and comprehensively at speed;ASSIST Specialist Enabling Support Facilitator (Electronic Notetaker) Page 6
• For some high-level specialist subjects, some subject
knowledge might be required and/or subject specific training may be necessary 3 Transcribing lecture
• To transcribe from one format to another as
notes, seminar notes, recommended by a student's DSA Assessor/Needs oral dictation or audio Assessment Report. More specifically, to type up files into an alternative handwritten notes or assignments into an electronic format accessible to the format, to type up from audio recordings, to type as a student dictates their work aloud or to transcribe student course related videos, summary notes or verbatim, always in the student's preferred style and format.
• This will require familiarity with a range of specialist
office packages and equipment and knowledge of how to transcribe into various alternative formats In all cases the Facilitator will need to liaise with the student to arrange locations/times etc. and to hold regular reviews with the student to assess how well the support is working.

1 HE Qualification (HND; Foundation degree; ordinary degree) Essential Application 2 Degree with honours Desirable Application Qualification and/or specialist training in electronic notetaking, e.g. Open College Network London Region (OCNLR), Action on Application 3 Hearing Loss, Stereotype, or equivalent ( or willingness to Essential Interview complete necessary training and qualification
• within the Test
first 12 months )
• The costs of the training and qualification to
be met by the University, 7 Familiarity with the Higher Education environment and the Essential Interview methods of teaching for at least undergraduate study Test Demonstrable experience/understanding of the importance of Interview 8 clear boundaries relating to enabling support provision Essential Test including personal integrity Adaptable and resourceful in being able to cope with 9 supporting multiple students with differing needs and Essential Interview disabilities studying varying subject areas, including coping with Test any technical course jargon Excellent standards of English, both in terms of understanding (e.g. unfamiliar subjects/vocabulary, complex Application10 information/concepts different accents and dialects) and Essential Test presentation (legible handwriting, accurate spelling and grammar, including free writing under time constraints), Ability to comprehend, process and précis complex11 information, to identify key points and to present these in a Essential Test format appropriate to student needs12 Typing skills, preferably a trained typist, including speed of at Essential Application least 60 words per minute Test Thorough working knowledge of standard MS Office Application13 applications, video conferencing platforms, agile working Essential Test practices and willing to attend further training if needed Knowledge of Health and Safety Executive guidelines for VDU14 work and workstations (
• or willingness to complete Essential Interview
necessary training )15 Ability to keep clear and accurate records and to respond to Essential Interview requests for information in a timely manner Test Clear and demonstrable understanding of issues of Application16 confidentiality and data protection Essential Interview Test Physical and Sensory Essential Requirements Including: o Ability to see the lecturer and read visual aids to carry out the tasks outlined. o Ability to hear/understand spoken information and identify key facts. o Ability to transport and set up standard laptops and Interview17 peripherals and carry out keyboard and handwriting tasks. Essential Test o Ability to find way around campus and attend University teaching spaces. o Ability to process new information quickly. o Ability to write notes at speed and over extended periods (but within Health & Safety guidelines) Ability to create and copy diagrams and charts18 Demonstrable experience/understanding of the Disabled Desirable Interview Students Allowances (DSAs) Test Enhanced level of skill and experience of working with disabled Application19 adults and an understanding of the barriers which disabled Desirable Interview students may have in accessing learning TestPersonal Qualities20 Commitment to the delivery of a professional service Essential Interview Excellent organisational and time management skills and ability Application21 to maintain accurate records Essential Interview Test22 Ability to work with tact and sensitivity, including with people in Essential Interview distress or in challenging situations TestASSIST Specialist Enabling Support Facilitator (Electronic Notetaker) Page 523 Ability to communicate appropriately and effectively with Essential Interview students who have a range of needs Test24 Flexible, adaptable, and able to cope with changing situations Essential Application and at short notice Interview Self-motivated and able to work independently with minimum Application25 supervision Essential Interview Test A proactive nature and committed team player with the ability26 to support colleagues and to contribute to team activities and Essential Interview objectives27 A willingness to work some evenings to meet the needs of Essential Application student timetables Interview