Introduction

Provide administrative support right across the Preston Care & Repair team to help ensure that our services run smoothly and efficiently and that our standards of customer service are excellent, support the continuous development and improvement of our administrative processes and contribute to the overall development of our organisation.

About the Employer

We are an independent Home Improvement Agency with charitable status located in Leyland. We provide practical help and support with home repairs, adaptations and maintenance services covering Chorley, Fylde, Preston, Pendle, South Ribble & West Lancashire. Set up in 1993 to help people over 18 with a long term health condition or over 60 remain safe, secure, warm and independent in their own home.

What You'll Do

Be the first point of contact for Preston Care & Repair’s incoming calls
Provide a professional, polite response to telephone enquiries and direct calls to other colleagues where required
Accurately record telephone messages
Accurately record client information and enquiries on the appropriate job sheet and process efficiently
Maintain professional relationships with our customers and colleagues

Training Outcome

Potential permanent employment (not guaranteed due to funding)

Skills Required

Communication skills
IT skills
Attention to detail
Problem solving skills
Presentation skills
Administrative skills
Creative

Qualifications

Desired - GCSE - GCSE English - A*-C/Grade 9-4 equivalent
Desired - BTEC - Business - pass

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Thursday, 08:30 - 16:30. Friday, 08:30 - 16:00.

Expected Duration: 1 Year 6 Months

Training Provider: RUNSHAW COLLEGE

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