164 Customer Services jobs in Wigan

Equiniti Retirement Solutions are looking for a Team Manager to join their Private Sector team. Candidates with previous Pensions Administration Management skills or Senior Pensions Administrators wanting to take the next step in their career to join our fast-growing Pensions Operations teams in Crawley or Hybrid based contract with both office and remote working. Core Duties/Responsibilities

• Control, review and monitor all service standards and activities to ensure they are being met, to the required quality standards identifying resources to achieve this.
• Through the use of planning software ensure the team is resourced effectively to enable consistent planning and performance management sharing shortages or latent capacity.
• Use the Performance Management framework to undertake regular one to ones, appraisals, quality and activity feedback and drive training and development.
• Know your customer and be engaged with stakeholder responsible for the client relationship.
• To guide, coach, develop and motivate your team using the tools and resources available.
• Set key clear Key Performance Indicators (KPI) and objectives to ensure individual engagement and contribution to the team goal.
• Communicate effectively with your teams, peers and the wider group, including the use of daily huddles.
• Complete the recruitment process from raising the vacancy to on-boarding to meet the teams resourcing requirements.
• Ensure all processes are regularly reviewed, continually improved and the procedure notes are kept updated to reflect the process, adhering to regulatory and legislative requirements.
• Ensure all compliance monitoring and audit actions are completed to the required standards and within the target date., All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.


• Demonstrable role model behaviour, leading by example and ability to inspire and motivate others
• Demonstrable experience of working within a pensions or financial services environment
• Experience of dealing effectively with challenging and concerned members
• Experience of producing information and documents to a high standard of presentation with a high level of accuracy
• Demonstrable experience of working effectively as part of a team
• Ability to work at pace in a target driven environment
• Detailed understanding of all procedures, KPI's, valued behaviours, performance management processes and TCF
• Ability to identify training needs and provide development plans and coaching to support. driving process improvements within your team
• Ability to drive process improvements within your team and recognise opportunities for Continuous Improvement
• Experience of using Microsoft Word, Excel and Outlook
• Highly developed planning and organisational skills
• Have confidence in your own leadership abilities allowing you to be flexible in your role and remit.
• Ability to supervise and motivate a team
• Ability to demonstrate effective interpersonal skills, develop and sustain relationships with a wide range of individuals and within groups
  
  Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.