63 Customer Services jobs in Wallasey, Wirral

The Growth Company's (GC) Employment team is excited to offer a fantastic opportunity for a highly organised and motivated Project Coordinator. Working as part of the Ministry of Justice Personal Wellbeing service, this role plays a key part in supporting participant coordination, maintaining accurate records, and ensuring the smooth delivery of one-to-one and group-based services. This role will be predominantly working from home (remote). At The Growth Company, we help make a lasting difference to individuals across the North of England and beyond. Through our dedicated keyworkers, we support people facing a range of complex challenges including mental ill-health, social isolation, debt, and more. This role supports the operational delivery of services that help individuals move forward with confidence and independence.,

• Coordinate the booking and rebooking of venues for all one-to-one and group sessions across the Ministry of Justice service.
• Liaise with Employment Mentors and Key Workers to manage diaries and support session planning.
• Communicate with Probation Officers and internal teams to ensure accurate and timely information sharing.
• Record and update participant data in line with internal and funder requirements, ensuring high levels of accuracy and confidentiality.
• Respond to incoming referrals and enquiries by phone and email, maintaining a professional and empathetic approach.
• Raise and track payments and purchase orders using internal financial systems, in line with process requirements.
• Monitor attendance and engagement, logging all communication accurately on internal and external systems.
• Escalate any safeguarding concerns, participant issues, or operational risks to line management in a timely and appropriate manner., At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.
Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List. We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community. If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team. We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact or call us on 0161 237 4447. Examples include: Meeting the hiring manager or touring the venue in advance Extra time for tasks Interview questions shared beforehand Accessibility software or equipment for assessments We're proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we've removed questions about convictions from the initial application stage. GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process. All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.


• A strong communicator with the ability to build rapport quickly and professionally.
• Organised and detail-oriented, able to manage multiple priorities effectively.
• Resilient and calm under pressure, especially when dealing with sensitive or challenging situations.
• Able to work independently while contributing positively to a wider team.
• Committed to delivering high-quality support in line with compliance, data protection, and confidentiality standards.
Skills Required:
• Previous administrative experience in a support, education, or contract-based setting.
• Proficient IT skills, including Microsoft Excel, Word, Outlook, and use of databases or internal systems.
• Ability to work towards KPIs and meet deadlines in a busy environment.
• Excellent written and verbal communication skills, with good numeracy.
• Experience of working with external partners or agencies is desirable.