29 Customer Services jobs in Thurston, Suffolk

Recruiter: Krystle JamesHiring Manager: Bob WilliamsCareer Grade: EInternal Closing Date: 29/05/25Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good. You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.Why this job mattersAs a key element of critical national infrastructure, telecommunications operators are interwoven into a severe and relentless threat landscape. In a role like no other, dealing with the most advanced and harmful adversaries is our daily routine.Our unique and specialist team respond to bespoke analytical requirements, no two days are the same. We use the latest technology to conduct high-precision high-impact analysis which protects our customers, colleagues and the society we live in.This job role can be based in London, Ipswich or Cheltenham. (5 days office based). Monday-Friday (37.5 hours per week). You must be able to obtain DV clearance in order to start this role. You will need to have lived in the UK for 10 years+ to obtain this.What you'll be doingAs a Data Analyst in Cyber Processing and Data Science, you will:Data Analysis. Plan, execute and report on analytical tasking relating to the most advanced threats on our networks.Customer contact. Liaise with analytical customers to understand their requirements, develop our relationship and provide world class service.Report Writing. Produce relevant, timely and actionable reporting on your analysis, complying with information handling policies and procedures.Peer Reviews. Give and receive feedback on analytical techniques and reports to share knowledge and uphold the highest standards.Continual Professional Development. Make use of training resources, events and subject matter experts to further a relentless pursuit of knowledge.Essential Skills

• Data Analysis
• Programming/Scripting
• Data Storytelling
• Requirements Analysis
• Growth Mindset
  
  What we'd like to see on your CVEssentialData Analysis. You will have an inquisitive mindset and a drive to pursue understanding of data. You may be familiar with SQL, Python, Scala or Spark.Programming/Scripting. You will have used scripting languages to process data, develop automation or write proof of concept code. You may be familiar with Python, Scala, JavaScript, C++ or Bash.Data Storytelling. You will have written analytical reports to communicate your findings to both technical and non-technical audiences. You may have experience of presenting or public speaking.DesirableBig Data. You may have experience with big data platforms, or complex and interlinked datasets.Networking. You may have knowledge of networking principles such as the OSI model and the TCP/IP suite.Cyber or related field. You may have experience in cyber security or a related field.Benefits
  
  #LI-OnsiteSecurity is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we're also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we'll invest in you, nurture your potential and shape your future - whatever your background or experience.In today's world, safe and secure digital connections have never been more vital. You'll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we're capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.A FEW POINTS
  
  Competitive salary
• 10% on target bonus (Depending on country based)
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• On-call allowance
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100's of retail discounts including the BT shop