74 Customer Services jobs in Southampton

As a Pensions Administrator with XPS you will:

• Updating relevant pension administration databases and systems.
• Logging and scanning post/correspondence.
• Handling both Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) queries.
• Receiving and handling internal and external telephone queries.
• Running automated systems calculations.
• Performing manual benefits calculations.
• Producing letters to 'draft standards' via Electronic Document Management system (EDM) in response to customer queries and arranging for them to be issued after checking.
• Returning original documentation and certificates to customers.
• Amending of, and with experience developing into checking non-financial work e.g. change of address.
• Developing a basic knowledge and awareness of their clients and associated schemes.
• Assisting the team with project related work e.g. bulk mailshots to scheme members.
• Working closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients. E.g. Pensions Accounts, Payroll, Administration Support and ITM (3rd party IT software provider).
• Ensuring the accurate updating of time recording system (Virtual Office) for both chargeable and non-chargeable activities and meeting required utilisation targets., Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. For example, we can provide materials in an alternative format, or give you extra time in interviews or tests.
If you do not feel ready to apply or still have questions, please email us by clicking The successful candidate will need to demonstrate the following requirements:
• Right to Work confirmation
• DBS Disclosure check
• Employment or educational references covering five years
• Satisfactory credit check
We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list. XPS try wherever possible to respond to all applicants if for any reason you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.


• Minimum Grade 4/C in GCSE Maths and English, or equivalent.
• Excellent organisational and planning skills.
• Ability to work in advance of deadlines and prioritising multiple tasks.
• Able to see projects/tasks through to completion within given timescales.
• Willingness to learn.
• Able to follow instructions, procedures, policies and assimilate information quickly in a consistent manner.
• Able to take ownership and responsibility for own work.
• Enthusiastic, positive and flexible approach to work.
• Effective interpersonal skills.
• A high degree of accuracy and attention to detail is required in order to perform their duties both numerical and written.
• Good oral and written communication skills.
• An active listener and able to follow through on the instructions given.
• Able to work as part of a multi-disciplined team.
• Good problem-solving skills.
• Able to recognise the need for a customer focused approach to their delivery both in terms of quality and exceeding customer expectations.
  
  XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.
Our Pensions Administration business continues to grow and we are now looking for an enthusiastic Pensions Administrator to join our vibrant Portsmouth office with hybrid working. This is an exciting role and would most likely most likely suit someone with previous experience in a similar administrative or customer service role where they have gained knowledge and experience of MS Office products, or a recent graduate looking to embark a career in pensions. A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers on an ongoing and project basis. We undertake pensions administration for over one million members and provide advisory services to schemes and corporate sponsors in respect of schemes of all sizes, including 88 with assets over £1bn. We also provide wider ranging support to insurance companies in the life and bulk annuities sector. Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. It's about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they're happy. Above all, it's about ensuring everyone has a voice and feels valued. Because they are. The Team Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection. Learn more here

Find out more about Find out more about We offer an attractive reward package, typical benefits can include:
• Competitive salary
• Participation in annual discretionary Bonus Scheme
• 25 days holiday plus flexibility to buy or sell holiday
• Flexible Bank holidays
• Pension scheme, matching contribution structure
• Healthcare cash plan
• Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
• Life Assurance cover, four times basic salary
• XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone)
• Employee Assistance Programme for you and your household
• Access to a digital GP service
• Paid volunteering day when participating in Company organised events
• Staff referral scheme when you introduce a friend to XPS