173 Customer Services jobs in South Shields, South Tyneside

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Professional Standards Department as a Vetting Administrator. As a key member of our team, you'll handle a variety of clerical, record-keeping, and word processing tasks that directly contribute to achieving our policing plan objectives and service level agreements. Your organisational skills and attention to detail will help ensure our team meets its goals and maintains the highest standards of service. Be part of a dynamic environment where your contributions make a real difference! What you'll do

• Update new formats for documents, develop simple spreadsheets and input data to various computerised systems, including spreadsheets and databases, in support of the upkeep of information systems and the provision of information.
• Operate and maintain local computerised databases to contribute to the collection, collation and dissemination of information.
• Carry out a range of clerical duties in relation to administrative support thereby assisting with the effective operation of the department.
• Receive and action personal and telephone enquiries in an appropriate and courteous manner referring or redirecting to relevant staff when required to ensure complete customer satisfaction, We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly. If your application is successful, we'll ask you to complete a Management Vetting (MV)/ Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.


• Demonstrable experience in an administrative position
• Excellent organisational skills
• Experience of using own initiative to highlight areas for improvement with a range of solutions.
• Able to utilise both written and verbal methods to communicate, including the use of a variety of ICT equipment and software.
• Ability to maintain the highest levels of integrity, discretion and confidentiality.
  
  As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we'll give you the support, training and time to carve out the career you always wanted.
As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued. Whether you're a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best. Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it's a chance to be part of something that really matters.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone. Interested to learn more? For further information about the role please contact . What we offer
• 26 days' leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Agile working - option to work from home, your team zone, and spaces across the force
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes - local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We've invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
• Access to gyms in some stations
• Sports & Social Club - join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community