Answer a high volume of calls and interacting with customers over live chat and email
Deal with our customers day-to-day needs, complex queries and aim to provide resolution on that first call
Investigate customer queries, raising with relevant parties and escalating where needed
Ensure service and customer demand is met to a high standard and within an agreed turn-around time (SLA)
Liaise closely with other teams to advocate on behalf of customers
Be empathetic to customers personal circumstances to understand their requirements and provide personalised solutions where possible
Be a digital communications expert, assisting customers digitally using their own device

Santander Consumer Finance (SCUK) are looking for passionate Customer Service Advisors to join our very busy Contact Centre team in Redhill, Surrey. This is a hybrid position, where you will be required to attend the office full time for the first 6 months (fully remote workers will not be considered).
Please note, all new starters are subject to our background vetting checks that take up to 4 weeks, and the start date for the position will be in July. Interviews will be taking place at the SCUK Redhill office in May., Excellent customer service experience
Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career
Passion and dedication to deliver fantastic service and get the best outcome every time
Excellent communication skills with the ability to work effectively as part of a team
Ability to maintain high levels of accuracy whilst working to tight timeframes

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

Week 1 - 08:00-15:00 (1-hour unpaid break) & Saturday 09:00-14:00
Week 2 - 09:00-17:00 (1-hour unpaid break)
Week 3 - 10:00-18:00 (1-hour unpaid break)
Week 4 - 08:00-16:00 (1-hour unpaid break)
Week 5 - 09:00-17:00 (1-hour unpaid break)
Week 6 - 10:00-18:00 (1-hour unpaid break)
Competitive salary of £27,138 per annum
25 days holiday per annum, plus bank holidays
Annual bonus based on personal and company performance
£500 flexible benefit allowance
Generous pension contributions
Employee assistance programme
Sharesave scheme
Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Local retail and high street brands discounts

2 temporary Customer Services jobs in Sevenoaks