Customer Service Consulta...
HSBC Group, Chichester
- Full time
- Permanent
Apply on company site
Customer Service Executiv...
Speedy Services, North Stoneham, Eastleigh
- Full time
- Permanent
Apply on company site
Customer Care Member
McDonald’s, Fareham
- Part time
- Permanent
Apply on company site
Cinema Manager
Vue Entertainment, Portsea, City of Portsmouth
- Full time
- Temporary
Apply on company site
Client Services Manager
Home Group Limited, Lymington, Hampshire
- Full time
- Permanent
Apply on company site
Customer Advisor
Boots UK, Shide, Isle of Wight
- Full time
- Temporary
Apply on company site
Reception Team Member
Accor, Stamshaw, City of Portsmouth
- Full time
- Permanent
Apply on company site
Boatyard & Marina Operati...
Premier Marinas, Park Gate, Hampshire
- Full time
- Permanent
Apply on company site
Assistant Store Manager
Coffee#1 Ltd, Eastleigh
- Full time
- Permanent
Apply on company site
Remote Holiday Advisor
Discover Consulting, Stamshaw, City of Portsmouth
- Full time
- Temporary
Apply on company site
Maintenance Agent-Technic...
Accor, Bedford Place, City of Southampton
- Full time
- Permanent
Apply on company site
Depot Manager
Speedy Services, Bedford Place, City of Southampton
- Full time
- Permanent
Apply on company site
Barista (Lone Worker)
Coffee#1 Ltd, Redbridge, City of Southampton
- Full time
- Temporary
Apply on company site
Shift Manager
Greggs Plc, Waterlooville, Havant
- Part time
- Permanent
Apply on company site
Delivery operative - Sout...
Baxter, Bedford Place, City of Southampton
- Full time
- Permanent
Apply on company site
Property and Carbon Proje...
UNIVERSITY OF PORTSMOUTH, Portsmouth
- Full time
- Permanent
Apply on company site
Pump Solutions Manager
Selwood Ltd, Chandler's Ford, Eastleigh
- Full time
- Temporary
Apply on company site
Waiter - Fixed Term Contr...
Ask Italian, Chichester
- Full time
- Temporary
Apply on company site
Aftersales Contact Adviso...
Volkswagen Group, Hedge End, Hampshire
- Full time
- Permanent
Apply on company site
Supply Chain Strategy Opt...
Kingfisher PLC, North Stoneham, Eastleigh
- Part time
Apply on company site
Customer Service Consultant - Chichester, East & South Street
Salary not available. View on company website.
HSBC Group, Chichester
- Onsite working
- Full time
- Permanent
Posted today, 23 May
Job ref: af377569cf4f4502845cdb14dfc32960
Full Job Description
The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.
We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you!
At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.
Within this role you will:
type="disc"-
-Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.
-Play an integral part in customer education around HSBC digital services and fraud awareness.
-Identify customers who are in vulnerable situations and determine the best way we can support them.
-Help our customers with more complex banking needs to ensure they feel supported in their choices.
What do I need to be successful?
type="disc"-
-Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
-The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
-Be resilient to a continuous changing environment.
When & Where you'll work
Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30.
(Not all our branches are open on a Saturday)
This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.
Your Training
You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks.
As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.
What You'll Get!
We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus.
You will also receive:
type="disc"-
-Over six weeks' holiday. This includes bank and public holidays with the option to buy more.
-Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
-A market-leading employer Pension contribution
-BUPA Healthcare
-Life Assurance, equivalent to four times your annual salary
-Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
-Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email:
hsbc.recruitmenthsbc
Telephone: +44 207 832 8500
We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you!, Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
-The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
-Be resilient to a continuous changing environment.
At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.
Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30.
(Not all our branches are open on a Saturday)
This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.
Your Training
You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks.
As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.
What You'll Get!
We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus.
You will also receive:
type="disc"-
-Over six weeks' holiday. This includes bank and public holidays with the option to buy more.
-Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
-A market-leading employer Pension contribution
-BUPA Healthcare
-Life Assurance, equivalent to four times your annual salary
-Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
-Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk
Copy the direct link to this job
Jobs by core skill
Customer Services
Customer Services jobs by area
Customer Services jobs in Abingdon-on-Thames
Customer Services jobs in Andover
Customer Services jobs in Ashford
Customer Services jobs in Aylesbury
Customer Services jobs in Banbury
Customer Services jobs in Basingstoke
Customer Services jobs in Benson
Customer Services jobs in Bicester
Customer Services jobs in Bracknell
Customer Services jobs in Brighton and Hove
Customer Services jobs in Burford
Customer Services jobs in Canterbury
Customer Services jobs in Carterton
Customer Services jobs in Charlbury
Customer Services jobs in Chatham
Customer Services jobs in Chipping Norton
Customer Services jobs in City of London
Customer Services jobs in Clacton-on-Sea
Customer Services jobs in Crawley
Customer Services jobs in Dartford
Customer Services jobs in Didcot
Customer Services jobs in Eastbourne
Customer Services jobs in Eastleigh
Customer Services jobs in Eynsham
Customer Services jobs in Fareham
Customer Services jobs in Faringdon
Customer Services jobs in Grove
Customer Services jobs in Guildford
Customer Services jobs in Hastings
Customer Services jobs in Henley-on-Thames
Customer Services jobs in High Wycombe
Customer Services jobs in Hythe
Customer Services jobs in Kidlington
Customer Services jobs in Luton
Customer Services jobs in Maidstone
Customer Services jobs in Milton Keynes
Customer Services jobs in Oxford
Customer Services jobs in Peacehaven
Customer Services jobs in Portsmouth
Customer Services jobs in Rayleigh
Customer Services jobs in Reading
Customer Services jobs in Romsey
Customer Services jobs in Ryde
Customer Services jobs in Sevenoaks
Customer Services jobs in Shanklin
Customer Services jobs in Shoreham-by-Sea
Customer Services jobs in Slough
Customer Services jobs in Southampton
Customer Services jobs in Thame
Customer Services jobs in Wallingford
Customer Services jobs in Wantage
Customer Services jobs in Winchester
Customer Services jobs in Witney
Customer Services jobs in Woking
Customer Services jobs in Woodstock
Customer Services jobs in Worthing