Part Time Customer Service Advisor

Location: Northallerton, North Yorkshire

Salary: £13,928.53 (Part Time/Temporary/Seasonal)

Posted by: EE

Posted: Monday, 1 June 2026

Location

Darlington Campus (Senhouse Road, Industrial Estate, Yarm Rd, Darlington DL1 4XW)

Start Date

July 2026

Hours

Part-time (20-25 hours per week)

Shift Pattern

Fixed Monday-Friday evenings
20 hrs: 4:45pm - 9:00pm
25 hrs: 3:40pm - 9:00pm

Pay

£13.35 per hour, rising to £13.66 after 8 months - plus incentives and bonuses
20 hrs: £13,928.53 – £14,260.27 annually
25 hrs: £17,410.67 – £17,825.33 annually

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE.

Why not use your skills to make a difference and join our Mobile Billing Team in EE Darlington. You'll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way.

You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What's in it for you?

A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses.
Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Location

Northallerton, North Yorkshire, UK

Industry

Customer Services

Rate

£13,928.53

Company

EE

Contact

Click apply

Reference

JS20279_59343-5B8C65A16E74A9F9CCFCA20E1C562AC6

Posted Date

6/1/2026 7:07:25 PM

Permalink

Location details and job posting do not include external links.

#s1-Gen

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE.

Why not use your skills to make a difference and join our Mobile Billing Team in EE Darlington. You'll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses.
Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.

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