As a CBRE Customer Service Senior Coordinator, you will provide high-level information and resolve complex day-to-day and escalated issues in response to inquiries about products and services.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
What You'll Do:

Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.

Generate, distribute, and follow up on service request work orders for completion.

Schedule meetings and coordinate coordination as needed.

Update company systems, customer service databases, and spreadsheets.

Contact customers for updated information, as necessary.

Gather and evaluate data for various ad hoc reports.

Provide technical guidance and training to coordinators.

Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.

Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.

Impact team through the quality of the services or information provided.

Evaluate and select solutions from established options.

Follow standardized procedures and practices and receive regular but moderate supervision and guidance.

High School Diploma or GED with 2-3 years of job-related experience.

An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.

Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.

Ability to explain detailed and complicated information within the team in a clear and concise manner.

Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Strong organizational skills with a robust inquisitive mindset.

General math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. or complicated information within the team.