Our Cardiff office is expanding, and we're looking for a motivated, detail-driven Remortgage Case Handler to join our high-performing team. This is more than just a role it's an opportunity to be part of a business that helps customers achieve smoother, faster, and stress-free remortgage journeys. If you enjoy managing your own caseload, take pride in delivering excellent service, and thrive in a fast-paced, supportive environment, we'd love to hear from you. Why join us?

Be part of a supportive, collaborative team that shares knowledge and celebrates success
Receive hands-on guidance and mentorship from experienced colleagues
Enjoy clear career progression where your contributions are recognised and rewarded
Work in an environment where you can truly own your cases and make an impact
Manage day-to-day legal administration on behalf of lenders while progressing cases efficiently using the case management system
Handle incoming correspondence and client calls, delivering a professional, customer-focused service
Proactively drive cases forward to meet deadlines, ensuring all service standards and lender SLAs are achieved
Ensure all property charges are cleared and cases are completed accurately and smoothly
Arrange title insurance where required and complete monthly remortgage transactions
Contribute to team success by attending meetings, supporting colleagues, and participating in ongoing development

Organised, proactive, and detail-focused
Comfortable managing workloads in a fast-paced environment
A confident communicator with strong customer service skills
Eager to learn, grow, and contribute to a high-performing team

22 permanent Customer Services jobs in Rhondda, Rhondda Cynon Taf - Rhondda Cynon Taf