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Job ref: 2ccf25444ea040a7a29e8c9be1ec4b57
Full Job Description
At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!
Customer Care Advisor
Job Summary
Park Holidays UK, a leading provider of holiday parks across England, Wales, and Scotland, is seeking a dedicated and enthusiastic Customer Care Advisor to join our expanding team. In this role, you will play a crucial part in delivering exceptional service to our guests, owners, and third parties. You will be responsible for managing customer interactions, resolving issues, and ensuring high levels of satisfaction while supporting our customer care and onsite management teams.
Job Duties
-Handle guest, owner, and third-party interactions through our customer care software. Provide prompt, professional, and courteous responses to all inquiries.
-Update and manage support tickets in accordance with the company's guest and owner care processes. Ensure accurate and timely resolution of issues.
-Offer assistance to onsite management teams as needed to resolve support tickets and ensure guest and owner satisfaction.
-Assist with Owners events and liaise with contractors and manufacturers.
-Identify and escalate complex or unresolved complaints to appropriate management teams. Follow up to ensure satisfactory resolution.
-Forward any relevant third-party email inquiries to the appropriate company personnel for further action.
-Maintain accurate records of interactions, resolutions, and feedback. Generate reports as required to track performance and identify trends.
Requirements
-Previous experience in a customer service or complaint handling role is preferred but not essential.
-Strong attention to detail with the ability to handle multiple tasks and ensure accuracy.
-Excellent organisational skills and the ability to manage time effectively.
-Competent using computers, including knowledge of Microsoft Word and Excel.
-Professional and approachable personality with excellent verbal and written communication skills.
-Ability to work well as part of a team and independently, demonstrating initiative and self-motivation.
-A clear understanding of GDPR rules and regulations, with a commitment to protecting customer data and privacy.
-Willingness to work alternate weekends on a rota basis.
We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.
Benefits
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.
We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
-Generous discount on holidays across our parks
-Discount on all food items on park
-Free premium eye test voucher
-Access to the Helphand app offering health, wellbeing, and retail discounts
-Comprehensive Employee Assistance Programme
-Discounted gym memberships
-Employee referral scheme
-Sales referral scheme
-Free expert mortgage advice
-Company pension scheme
IND1
Previous experience in a customer service or complaint handling role is preferred but not essential.
-Strong attention to detail with the ability to handle multiple tasks and ensure accuracy.
-Excellent organisational skills and the ability to manage time effectively.
-Competent using computers, including knowledge of Microsoft Word and Excel.
-Professional and approachable personality with excellent verbal and written communication skills.
-Ability to work well as part of a team and independently, demonstrating initiative and self-motivation.
-A clear understanding of GDPR rules and regulations, with a commitment to protecting customer data and privacy.
-Willingness to work alternate weekends on a rota basis.
We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.
At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.
We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
-Generous discount on holidays across our parks
-Discount on all food items on park
-Free premium eye test voucher
-Access to the Helphand app offering health, wellbeing, and retail discounts
-Comprehensive Employee Assistance Programme
-Discounted gym memberships
-Employee referral scheme
-Sales referral scheme
-Free expert mortgage advice
-Company pension scheme
IND1
Customer Care Advisor
Job Summary
Park Holidays UK, a leading provider of holiday parks across England, Wales, and Scotland, is seeking a dedicated and enthusiastic Customer Care Advisor to join our expanding team. In this role, you will play a crucial part in delivering exceptional service to our guests, owners, and third parties. You will be responsible for managing customer interactions, resolving issues, and ensuring high levels of satisfaction while supporting our customer care and onsite management teams.
Job Duties
-Handle guest, owner, and third-party interactions through our customer care software. Provide prompt, professional, and courteous responses to all inquiries.
-Update and manage support tickets in accordance with the company's guest and owner care processes. Ensure accurate and timely resolution of issues.
-Offer assistance to onsite management teams as needed to resolve support tickets and ensure guest and owner satisfaction.
-Assist with Owners events and liaise with contractors and manufacturers.
-Identify and escalate complex or unresolved complaints to appropriate management teams. Follow up to ensure satisfactory resolution.
-Forward any relevant third-party email inquiries to the appropriate company personnel for further action.
-Maintain accurate records of interactions, resolutions, and feedback. Generate reports as required to track performance and identify trends.
Requirements
-Previous experience in a customer service or complaint handling role is preferred but not essential.
-Strong attention to detail with the ability to handle multiple tasks and ensure accuracy.
-Excellent organisational skills and the ability to manage time effectively.
-Competent using computers, including knowledge of Microsoft Word and Excel.
-Professional and approachable personality with excellent verbal and written communication skills.
-Ability to work well as part of a team and independently, demonstrating initiative and self-motivation.
-A clear understanding of GDPR rules and regulations, with a commitment to protecting customer data and privacy.
-Willingness to work alternate weekends on a rota basis.
We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.
Benefits
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.
We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
-Generous discount on holidays across our parks
-Discount on all food items on park
-Free premium eye test voucher
-Access to the Helphand app offering health, wellbeing, and retail discounts
-Comprehensive Employee Assistance Programme
-Discounted gym memberships
-Employee referral scheme
-Sales referral scheme
-Free expert mortgage advice
-Company pension scheme
IND1
Previous experience in a customer service or complaint handling role is preferred but not essential.
-Strong attention to detail with the ability to handle multiple tasks and ensure accuracy.
-Excellent organisational skills and the ability to manage time effectively.
-Competent using computers, including knowledge of Microsoft Word and Excel.
-Professional and approachable personality with excellent verbal and written communication skills.
-Ability to work well as part of a team and independently, demonstrating initiative and self-motivation.
-A clear understanding of GDPR rules and regulations, with a commitment to protecting customer data and privacy.
-Willingness to work alternate weekends on a rota basis.
We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.
At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.
We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
-Generous discount on holidays across our parks
-Discount on all food items on park
-Free premium eye test voucher
-Access to the Helphand app offering health, wellbeing, and retail discounts
-Comprehensive Employee Assistance Programme
-Discounted gym memberships
-Employee referral scheme
-Sales referral scheme
-Free expert mortgage advice
-Company pension scheme
IND1
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www.jobs24.co.uk/job/customer-care-advisor-125353218