As part of the Fraud Prevention team you will be responsible for executing the fraud prevention strategies effectively, to investigate and report cases of suspected or confirmed fraud accordingly.,

Assess potential 1st, 2nd or 3rd party fraud at application stage and take action to mitigate any risk identified, in accordance with the company's fraud prevention strategy
Escalate complex/priority cases within SLAs
Where required, to review and assess documentation received in line with internal and regulatory requirements
Act as a fraud prevention point of contact for relevant third parties, including but not limited to, internal stakeholders, Cifas and SIRA
Work to agreed service level agreement (SLAs) providing exceptional customer service to applicants and retail partners
Be self-motivated and take accountability for own workloads with minimal supervision when required
The role is based in Cardiff and requires full time office attendance for the first 3 months, reverting to full Hybrid working thereafter on a rota basis in line with team shift patterns.
Must be able to work a 35 hour shift pattern within the hours of 8.00am-8.00pm Monday to Friday, 8.00am -6.00pm on a Saturday and 9.00am-5.00pm on a Sunday.

Experience in a customer facing role
Works well with others in the team and acts as a role model, setting high standards of quality and demonstrating commitment to self-development
Logical thinker with an attention to detail
Strong oral and written communication skills
Ability to work off own initiative and prioritise workload

As part of our vision to become the most trusted specialist lender in the UK, we've been helping customers and businesses fulfil their ambitions since 1952. In that time, we've learned that we're more than the sum of our parts. We're a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Annual bonus scheme
Life assurance
Matched pension contributions
25 days annual leave plus bank holidays and your birthday off, on us!
A wide range of flexible benefits from Cycle2Work to private healthcare
Online GP/Physio service pus other wellbeing benefits
Free fruit and hot drinks throughout the day
Paid volunteering days and matched charity fundraising
Free parking

21 permanent Customer Services jobs in Pontypool, Tor-Faen - Torfaen