145 Customer Services jobs in Oldham

In the role of our Technical Manager within our Protective Coatings division, you will provide excellent technical support to our customers to ensure customer satisfaction and grow at Sherwin Williams, whilst managing the technical team at our Bolton site in Greater Manchester. Responsibilities:

• Direct management of the technical team
• Ensuring customer satisfaction and enhancing Sherwin Williams reputation in the market
• Providing support with highly complex technical enquiries
• Supporting sales leadership with claims and complex technical customer related business issues
• Ensure, measure and drive the following team behaviors:
• Ensures a professional and courteous response to enquiries in relation to technical questions on our product line in relation to technical aspects of a product or coatings specification
• Provide detailed technical specifications to satisfy customer needs
• Utilise Salesforce.com effectively for all enquiries feeding into projects
  
  Degree qualified - ideally in a technical/engineering field
• AMPP Level 3 / ICORR Level 3 / FROSIO Level 3
• Experience in customer services
• Extensive Technical background in the protective coatings industry
• Customer focused
• Experience in a leadership role, training and coaching others
• Excellent communication skills
  
  At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible Eligibility to Work


• Attractive compensation programme
• Company Bonus plan
• Private medical insurance
• Career growth opportunities in a truly international environment
• Innovation leaders in the protective coatings industry
• Sherwin Academy offers continuous training programmes for all seniority levels
• Attractive wellbeing, mental health, women & inclusion and ID&E programmes