49 Customer Services jobs in Middlesbrough

Community Engagement Officer

North Star Housing Group

• Stockton-on-Tees, County Durham


• £27,659-29,317 per year


• Permanent


• Full-time


• 22 hours ago

What are we looking for?

We are looking for someone with strong communication skills to promote the Move On Employability Service to professional organisations and potential participants across the Tees Valley. The Move On Employability Service provides support to people who are not currently in employment, education, or training. You will actively engage and recruit economically inactive people to the Employability Programs, providing the best possible support to people who access the service.

You will have an exceptional approach to collaboration and commitment to partnership working. You will have a strong sense of social purpose and be committed to making a difference.

Interested in hearing more? Contact Peter Locke, Head of Engagement & Insight for an informal chat about the role.

Equality, Diversity, and Inclusion - Different Together

At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference. It fuels our innovation and connects us even closer to customers and communities.

We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience. We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.

We can provide all recruitment material in any format, this includes accepting written applications, as well as online. We will also make any reasonable adjustments necessary to help candidates participate in our recruitment processes.

North Star operates across the North East and North Yorkshire. We build and manage 4,000 units of high-quality, affordable housing including specialist supported housing. We are committed to creating homes and building futures as well as investing in people at every level.

Polaris also called the "North Star" is a constant in the sky. It's more than just a single star; it's a natural beacon that's been used to navigate for centuries. It provides direction to those who are lost and without any other form of conventional navigation. Stars shine, and we look to them for guidance and inspiration. Our Organisation is full of North Star's. Bright people who sparkle, achieving great things, and rising stars who shatter expectations, raise the bar, and are great to be around.

What is good about working at North Star?

We are growing, leading the way with new approaches, and thriving as a business. We were voted No 1 landlord in 2018 and No 2 in 2019 (24Housing) and were the first Housing Association in England to attain Investors in People Platinum standard, which we hold until 2023.

In 2020 we undertook our first Institute of Customer Service (ICS) benchmarking survey, customers told us we deliver an outstanding experience. Customers scored North Star 83/100, exceeding the UKCSI with specific praise for our reputation, ethics, experience, and competence of staff.

We are proud of what we have achieved, as it's hard work. We do it because it makes North Star strong and ensures that we can do the very best for and with our customers. Our approach keeps North Star strong and helps us to remain independent.

We only employ exceptional people and invest significantly in the development of everyone. People are at the centre of the business, supported by a culture of relational leadership where everyone has a strong voice and influence.

Endeavour House, St Marks Court, Thornaby
Stockton-on-Tees, TS17 6QN

Contact:

North Star Housing Group

#s1-Gen

What are we looking for?
We are looking for someone with strong communication skills to promote the Move On Employability Service to professional organisations and potential participants across the Tees Valley.
The Move On Employability Service provides support to people who are not currently in employment, education, or training. You will actively engage and recruit economically inactive people to the Employability Programs, providing the best possible support to people who access the service.
You will have an exceptional approach to collaboration and commitment to partnership working. You will have a strong sense of social purpose and be committed to making a difference.
Interested in hearing more? Contact Peter Locke, Head of Engagement & Insight for an informal chat about the role.
Equality, Diversity, and Inclusion-Different Together
At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference. It fuels our innovation and connects us even closer to customers and communities.
We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience. We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.
We can provide all recruitment material in any format, this includes accepting written applications, as well as on-line. We will also make any reasonable adjustments necessary to help candidates participate in our recruitment processes.
North Star operates across the North East and North Yorkshire. We build and manage 4,000 units of high-quality, affordable housing including specialist supported housing. We are committed to creating homes and building futures as well as investing in people at every level.
Polaris also called the "North Star" is a constant in the sky. It's more than just a single star; it's a natural beacon that's been used to navigate for centuries. It provides direction to those who are lost and without any other form of conventional navigation. Stars shine, and we look to them for guidance and inspiration. Our Organisation is full of North Star's'. Bright people who sparkle, achieving great things, and rising stars who shatter expectations, raise the bar, and are great to be around.
What is good about working at North Star?
We are growing, leading the way with new approaches, and thriving as a business. We were voted No 1 landlord in 2018 and No 2 in 2019 (24Housing) and were the first Housing Association in England to attain Investors in People Platinum standard, which we hold until 2023.
In 2020 we undertook our first Institute of Customer Service (ICS) benchmarking survey, customers told us we deliver an outstanding experience. Customers scored North Star 83/100, exceeding the UKCSI with specific praise for our reputation, ethics, experience, and competence of staff.
We are proud of what we have achieved, as it's hard work. We do it because it makes North Star strong and ensures that we can do the very best for and with our customers. Our approach keeps North Star strong and helps us to remain independent.
We only employ exceptional people and invest significantly in the development of everyone. People are at the centre of the business, supported by a culture of relational leadership where everyone has a strong voice and influence.
Endeavour House, St Marks Court, Thornaby
Stockton-on-Tees, TS17 6QN