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Training Accreditation Account Officer
Salary not available. View on company website.
Driver and Vehicle Standards Agency, Newcastle upon Tyne
- Remote working
- Full time
- Temporary
Posted today, 15 Jul
Job ref: 25ef3c2de5c34e8fad0d72d16c2716cf
Full Job Description
The Training Accreditation Account Officer works within the National Standards and Accreditation team and is responsible for developing and maintaining relationships with approved training providers by delivering excellent customer service.
Customer service is a fundamental part of this role and you will be required to respond to all operational correspondence and telephone enquiries and complaints from training providers in line with the agency's service standards.
You will also be required to process applications, coordinate audits and quality check audit reports for a range of schemes including Driver CPC (DCPC), Drink Drive Rehabilitation (DDR), Taxi Driver Periodic Training (TDPT) the Carriage of Dangerous Goods (ADR) across Great Britain and Northern Ireland.
There will also be a requirement to undertake additional administrative tasks, as per business requirements.
Your responsibilities will include, but aren't limited to:
+ First line complaint handling.
+ Receive and process payments from stakeholders.
+ Communicate with all major stakeholders (internal and external) to achieve business objectives.
For more information please see the attached role profile., Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.
This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.
The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.
The successful candidate will be required to attend our office in Milton Keynes on a full time basis for the first few weeks of employment, for training.
There will be occasional travel to other DVSA sites, including overnight stays required as part of this role.
Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.
Behaviours
We'll assess you against these behaviours during the selection process:
+ Working Together
+ Delivering at Pace
+ Making Effective Decisions
+ Communicating and Influencing, As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.
The selection process for this role will be:
Stage 1: Sift of CV and personal statement
Stage 2: Interview
You must be successful at each stage to progress to the next stage.
Stage 1: Sift
At sift, you will be assessed against the following Success Profile elements:
Experience - you will be asked to provide a CV (unlimited word count) and personal statement (750 words). Please provide evidence of your experience of the following:
+ Experience in delivering customer service including first line complaint handling.
+ Experience in reviewing documents against set criteria to make a decision or recommendation.
+ Experience of where you have worked effectively as part of a team.
The sift will take place 28th - 30th July 2025.
Stage 2: Interview
At interview stage, you will be assessed against the following Success Profile elements:
+ Behaviours
+ Strengths
The interviews will take place week commencing 11th August 2025.
This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.
You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).
Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.
Further information on the selection process
We will also hold a 12 month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.
AI Tools and Platforms
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our for more information on appropriate and inappropriate use.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Are you a team player?
Do you possess effective communication and listening skills?
Have you had experience of working within an operational environment dealing with customer queries and complaints?, To be successful in this role you will have experience of working within a customer service environment.
You will possess excellent communication skills (both verbally and in writing) and have the ability to deal with a variety of requests, queries and complaints from key stakeholders.
You must also have excellent attention to detail skills and have the ability to make key decisions or recommendations based on presented evidence.
You will be an effective team player and be able to work effectively under pressure and within set time frames.
+ 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
+ Flexible working options where we encourage a great work-life balance
Read more in the Benefits section below!
Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers, Alongside your salary of £25,159, Driver and Vehicle Standards Agency contributes £7,288 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
+ Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
+ 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
+ 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
+ Access to the staff discount portal.
+ Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
+ Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
+ 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
+ Flexible working options where we encourage a great work-life balance.
Find out more about the benefits of working at DfT and its agencies (opens in a new window).
Customer service is a fundamental part of this role and you will be required to respond to all operational correspondence and telephone enquiries and complaints from training providers in line with the agency's service standards.
You will also be required to process applications, coordinate audits and quality check audit reports for a range of schemes including Driver CPC (DCPC), Drink Drive Rehabilitation (DDR), Taxi Driver Periodic Training (TDPT) the Carriage of Dangerous Goods (ADR) across Great Britain and Northern Ireland.
There will also be a requirement to undertake additional administrative tasks, as per business requirements.
Your responsibilities will include, but aren't limited to:
+ First line complaint handling.
+ Receive and process payments from stakeholders.
+ Communicate with all major stakeholders (internal and external) to achieve business objectives.
For more information please see the attached role profile., Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.
This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.
The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.
The successful candidate will be required to attend our office in Milton Keynes on a full time basis for the first few weeks of employment, for training.
There will be occasional travel to other DVSA sites, including overnight stays required as part of this role.
Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.
Behaviours
We'll assess you against these behaviours during the selection process:
+ Working Together
+ Delivering at Pace
+ Making Effective Decisions
+ Communicating and Influencing, As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.
The selection process for this role will be:
Stage 1: Sift of CV and personal statement
Stage 2: Interview
You must be successful at each stage to progress to the next stage.
Stage 1: Sift
At sift, you will be assessed against the following Success Profile elements:
Experience - you will be asked to provide a CV (unlimited word count) and personal statement (750 words). Please provide evidence of your experience of the following:
+ Experience in delivering customer service including first line complaint handling.
+ Experience in reviewing documents against set criteria to make a decision or recommendation.
+ Experience of where you have worked effectively as part of a team.
The sift will take place 28th - 30th July 2025.
Stage 2: Interview
At interview stage, you will be assessed against the following Success Profile elements:
+ Behaviours
+ Strengths
The interviews will take place week commencing 11th August 2025.
This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.
You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).
Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.
Further information on the selection process
We will also hold a 12 month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.
AI Tools and Platforms
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our for more information on appropriate and inappropriate use.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Are you a team player?
Do you possess effective communication and listening skills?
Have you had experience of working within an operational environment dealing with customer queries and complaints?, To be successful in this role you will have experience of working within a customer service environment.
You will possess excellent communication skills (both verbally and in writing) and have the ability to deal with a variety of requests, queries and complaints from key stakeholders.
You must also have excellent attention to detail skills and have the ability to make key decisions or recommendations based on presented evidence.
You will be an effective team player and be able to work effectively under pressure and within set time frames.
+ 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
+ Flexible working options where we encourage a great work-life balance
Read more in the Benefits section below!
Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers, Alongside your salary of £25,159, Driver and Vehicle Standards Agency contributes £7,288 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
+ Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
+ 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
+ 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
+ Access to the staff discount portal.
+ Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
+ Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
+ 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
+ Flexible working options where we encourage a great work-life balance.
Find out more about the benefits of working at DfT and its agencies (opens in a new window).
Copy the direct link to this job
www.jobs24.co.uk/job/training-accreditation-account-officer-125380353