Deliver exceptional customer experiences, ensuring every individual feels supported, engaged and motivated throughout their journey.
Manage a caseload of customers, using tailored strategies to help them overcome barriers and progress into sustainable employment.
Work towards and exceed performance targets (KPIs), maintaining a strong focus on outcomes and results.
Conduct thorough assessments to understand each customer's circumstances, goals and ambitions, shaping personalised support plans.
Create and deliver tailored action plans, providing practical job search, interview preparation and employment support.
Build strong employer and stakeholder relationships, using local labour market knowledge to source opportunities and match customers to the right roles.
Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
Adhere to the company's policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT.
To undertake any other duties, as required, appropriate to the post
Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
Adhere to the company's policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT.
To undertake any other duties, as required, appropriate to the post

Are you passionate about making a real difference in people's lives? We're always looking to connect with talented Employment Advisers who are driven to help individuals overcome barriers and move into meaningful, sustainable work.
Foundational knowledge of self-employment, with the confidence to offer initial guidance and signposting where needed
Confident IT skills, including experience using Microsoft Office and digital tools to support customers effectively
Proven ability to thrive in a target-driven environment, with a focus on achieving and exceeding goals
Experience delivering high-quality services, consistently meeting contractual requirements and quality standards

25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Pension - 5% Employee 5% Employer
Healthcare Cash Plan, incl. 3 x salary life assurance
Annual Pay Review
Refer a Friend Scheme
Free access to BenefitHub - an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

4 permanent Customer Services jobs in Lowestoft, Suffolk