50 Customer Services jobs in Heybridge, Maldon

As Lettings Manager, you'll lead a motivated and high-performing team that's all about delivering results and creating a great experience for our new and existing customers. You'll be at the heart of a fast-paced, customer-focused service that plays a key role in minimising rent loss and positioning Platform Housing Group as a landlord of choice. You'll bring energy, drive, and a supportive leadership style - coaching and empowering your team to meet key performance targets, provide an exceptional lettings journey, and consistently deliver great outcomes. Working in an agile way, you'll know how to bring out the best in your people while keeping customers at the centre of every decision. In this role, you'll:

• Lead and inspire a committed team, helping them stay engaged and perform at their best.
• Champion our People Values, creating a positive culture where people feel supported, valued and encouraged to thrive.
• Plan and prioritise workloads, keeping performance strong and void rent loss low.
• Responsible for decision making - ensuring we create sustainable tenancies and communities.
• Provide clear communication and guidance to customers throughout the lettings process
While this role is home based, you should have the ability to travel to Group offices and other locations as required. Our Group offices are located at Birmingham Business Park Solihull and Central Park, Worcester.

You're someone who puts the customer experience at the heart of everything you do, with excellent communication skills and a collaborative, can-do attitude. You thrive in a fast-paced environment and bring energy and drive to help your team achieve performance-based KPIs - always focused on delivering great results. You'll have experience in lettings or housing management, ideally gained in a housing association or local authority, and you're confident working with a wide range of people. You've built strong relationships with internal and external partners, and you know how to keep those connections productive and positive. As a supportive team leader, you know how to bring out the best in others. You have experience managing or coaching teams and take an agile, people-first approach to leadership, ideally, in person and remotely. You're someone who builds trust quickly, with strong communication, influencing, and problem-solving skills. Please note, this role also requires a basic DBS check.

Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy., We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Salary £47793 per annum + excellent benefits Location Home based with regular travel to Worcester or Birmingham Business Park Mergefield Title {Mergefield Value} Mergefield Title {Mergefield Value} This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.