Drive the performance of each department in order to ensure that excellent customer service is provided and all financial targets are achieved.
To create with each Department Manager co-ordinated, detailed annual plans, in line with defined long term goals, for each section of the business covering all targets for profitability, productivity, resource control and development.
To establish and develop the retail centre organisation and control systems to ensure the efficient operation of each department, consistent with its present and future objectives.
To monitor continuously all adverse trends and potential problems, and take corrective action in a timely manner.
To monitor all competitive threats and opportunities to the business to ensure the long-term profitability of the Company and protection of the franchise.
To direct the activities of each department manager to ensure they and their staff are continually contributing to the objectives of the business.

Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.
Previous proven experience within a similar position
Customer awareness
Track record of success
Brand affinity
Negotiation and communication skills.
Ability to meet deadlines and work under pressure
Full UK driving licence

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
Save money every day with our exclusive retail discounts
Drive a great deal with discounts on new and used cars, plus servicing offers
Plan for the years ahead with our company pension scheme
Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
Commute for less with our cycle-to-work scheme
Prioritise your wellbeing with dedicated support for you and your family
24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
Make a difference with a paid day to volunteer in your community
Invest in your future with our company share purchase plan
Earn financial rewards when you refer a friend to join the team
Keep learning and growing with our training and development opportunities for everyone.
Life assurance with the option to increase cover
We're open to flexible working options - just ask

62 permanent Customer Services jobs in Harlow