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£27550
RAVENSBOURNE UNIVERSITY LONDON, North Greenwich, Greenwich
- Onsite working
- Part time
- Permanent
Posted today, 9 Jun
Job ref: f6e4b42cb93146919e0145b18e689850
Full Job Description
You will work alongside a fellow Student Support Officer from 4pm until 9.30pm on the Information Helpdesk within the Ravensbourne campus as well as supporting other locations in our buildings. You will be working Monday to Thursday each week and this is a 0.6 FTE role.
You will be the face of Student Services during evening teaching and respond to queries from students who attend the helpdesk. You will also be expected to provide administrative support to the team as well as supporting work to log student absences.
We are looking for a professional, supportive and welcoming presence to help students working in the evening feel connected to the support and processes at Ravensbourne., We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.
Please note: We are currently reviewing our pay and grading structure and changing our job evaluation process. The outcomes of this review may impact the salary and pay bands for roles currently being advertised. All adjustments will be communicated accordingly.
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The successful candidate will have a good telephone manner and written English skills.
Experience of working in education and in customer facing roles is desirable. It is essential that you demonstrate your ability to support customer needs and communicate in an effective and clear manner.
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