Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.,

Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
Action all customer queries in line with the required processes and service level agreements
Work as part of a team to ensure great customer service delivery - every time
Engage proactively with service centres to ensure customer requirements are received and actioned
Recognise and deal with queries, requests and problems in line with our customer account requirements
Identification and action of escalation issues
Undertake any other customer account support duties as required

We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail!

Competitive Rates of Pay
Company Funded Health Cash Plan
Holidays: 20 days increasing with length of service + bank holidays
Long Service Recognition scheme
Enhanced Maternity & Paternity
Company Pension Scheme
Life Assurance
Employee Assistance programme including 24/7 Virtual GP
DX Discounts Portal
Excellent opportunities for career progression and more!!

41 Customer Services jobs in Gateshead