Day-to-day duties of the role will include:

Answering phones and booking appointments.
Responding to queries via phone, in person, email and via our online messaging service.
Registering new clients.
Dispensing medications.
Taking payments.
Supporting the clinical team with referrals, insurance claims, finance applications and preparing paperwork.
And most importantly; providing a warm and welcoming experience to our clients arriving at the practice.

Previous Receptionist/Administration experience is essential, veterinary experience is desirable.
You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
You should be resilient and able to work under pressure.
An excellent communicator with strong empathy.
Exceptional customer service skills, and the ability to bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
Proficiency in Microsoft Office and other database management and operating systems.
Confidence with clients when discussing finances.
Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

22 Customer Services jobs in Fen Ditton, Cambridgeshire