96 Customer Services jobs in Ellesmere Port, Cheshire West And Chester

The Deputy MAPPA Coordinator supports and is accountable to the MAPPA Coordinator, to provide management of MAPPA activity as directed by the local MAPPA Strategic Management Board (SMB). MAPPA Co-ordination aims to ensure that multi-agency risk management is focussed on the right people in a timely and efficient manner. It helps ensure the delivery of robust and defensible plans, which address known indicators of serious harm to others. This is a management role undertaken on behalf of the local SMB within a multi- disciplinary team. The jobholder, will be subject to their agencies policies, aims and values., In line with national MAPPA guidance, the Deputy MAPPA coordinator supports the MAPPA Coordinator as the single point of contact for MAPPA and with responsibility for the oversight of MAPPA arrangements. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. If relevant to the role, some out of hours working may be required. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties:

• To be accountable to the MAPPA Coordinator and Strategic Management Board (SMB)
• To be a point of contact for the management of MAPPA offenders
• To work alongside the MAPPA Coordinator on behalf of the SMB to implement the MAPPA process as outlined in the MAPPA guidance.
• To assist in ensuring effective and appropriate information sharing
• To assist in ensuring that statistical data is collated and reported upon as required in the MAPPA guidance
• To work alongside the MAPPA Coordinator to implement the SMB Business Plan on behalf of the SMB
• To provide necessary training and quality assurance for the management of MAPPA offenders
• To assist the MAPPA Coordinator in their duties as the ViSOR central point of contact for Probation within the MAPPA area
• To support the MAPPA Coordinator in providing effective management and leadership to the team
• To support the MAPPA Coordinator in ensuring that all team resources, are deployed cost effectively and provide best value in terms of both budget control and realising the MAPPA's strategic aims
• To access, interpret, analyse and apply performance data pro-actively in order to maximise MAPPA performance, evaluate practice and deliver MAPPA aims
• To assist the MAPPA Coordinator to proactively manage staff development, issues of underperformance, attendance, health and safety, employee relations and diversity matters. Adopt a consistent, fair and objective standpoint when making decisions in relation to individual staff issues
• To promote a culture of innovation and continuous improvement to MAPPA service delivery
• In accordance with the SMB business plan, to provide a supportive role in working with partners and key stakeholders, and represent the NPS as appropriate to the role
• To support in facilitating effective communication between the Responsible Authorities and the Duty to Cooperate Agencies and to ensure they are provided with up to date information.
• To develop and deliver training/briefing sessions for MAPPA to staff within the relevant Responsible Authorities and Duty to Cooperate Agencies.
• To deputise for the MAPPA Coordinator where appropriate.
• Ensure that local MAPPA arrangements comply with statutory safeguarding responsibilities.
• The job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder., We'll assess you against these behaviours during the selection process: + Leadership + Communicating and Influencing + Working Together + Making Effective Decisions + Delivering at Pace + Managing a Quality ServiceBenefits + Access to learning and development + A working environment that supports a range of flexible working options to enhance your work life balance + A working culture which encourages inclusion and diversity + A Civil Service pension with an employer contribution of 28.97% + Annual Leave + Public Holidays + Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJThings you need to knowSelection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment.Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements This job is broadly open to the following groups: + UK nationals + nationals of the Republic of Ireland + nationals of Commonwealth countries who have the right to work in the UK + nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) + nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) + individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 + Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)