Ask4Help Assistant
Northumbria University, Newcastle upon Tyne
- Full time
- Temporary
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Salary not available. View on company website.
Northumbria University, Newcastle upon Tyne
- Onsite working
- Full time
- Temporary
Posted 1 week ago, 21 Jul
Job ref: 029d0d34f1b64a8cbf8afd0f39264c4b
Full Job Description
ABOUT THE TEAMAsk4Help is part of the , which in turn is part of the department within Northumbria University.We are a friendly, dynamic and inclusive team, with a strong commitment to providing students and stakeholders with the highest levels of customer service and satisfaction. We hold Customer Service Excellence (CSE) accreditation from the UK Cabinet Office, which requires us to consistently achieve high standards in service provision. Our focus is on enabling a successful student journey; from application and enrolment through to completion, award and beyond.As a member of our team, you will work within an open-plan environment, based in the University's Student Central locations, and will receive unwavering support from your colleagues and line managers.ABOUT YOUTo be successful in the role you will be able to demonstrate outstanding customer service skills, a high level of self-motivation, excellent communication skills that enable you to, deal with
challenging situations, and the ability to act on your own initiative. We use a customer relationship management system, alongside various digital reference tools, to ensure consistency in enquiry responses, and you should therefore be comfortable and proficient in the use of IT systems as part of your regular duties.Further information about the role, and about the essential criteria you will need to demonstrate, is available in the .If you would like an informal discussion about the role, please contact .To apply for this vacancy please click 'Apply Now'. Your application must include an up-to-date CV, and a covering letter / personal statement which outlines your suitability for the role according to the criteria described in the job description and person specification.ABOUT USJoin Northumbria University, a research-intensive institution unlocking potential and changing lives locally and globally. Named Times Higher Education's in 2022 and in 2025, we rank top 25 in the UK for research power. Discover more .With over 37,000 students from 140+ countries, we offer world-leading research, award-winning partnerships, and an outstanding student experience. We empower our exceptional staff, promoting a positive work-life balance and offering great benefits, including excellent pension schemes, flexible working, generous holiday entitlement and .Our Northumbria Values, co-created by our team, define who we are: Academic Excellence, Innovation, Inclusivity, Collaboration, and Ambition. Our Behaviours shape our work culture: We listen and learn, support one another, respect everyone, trust each other, and are bold.Located in Newcastle upon Tyne and London, we are an on-campus organisation with flexibility in hours and location. We pride ourselves on diversity and inclusivity, holding numerous awards for gender and race equality, disability confidence, and research excellence. We also hold the HR Excellence in Research award for implementing the concordat supporting the career Development of Researchers and are members of the initiative to deliver information and support to professional researchers. The University has implemented a range of flexible working arrangements, and we are happy to explore candidate requirements as part of the recruitment process.Apply now and join a community committed to transforming society and the economy. Explore " , " page to learn more about our commitments and see our for further details. Northumbria University
- This role will require you to work on rotation, with three nights on-shift followed by six nights off.
- Each shift will run from 23:00 to 08:10 the following morning.
- You will be expected to work 36 weeks of the year, with 16 non-working weeks to be taken over the Christmas period (approx. 2 weeks), and a break over the summer from the end of May to mid-September (approx.14 weeks).
- Your salary will be approximately 44% of the full-time equivalent.