13 Temporary, Customer Services jobs in Didcot, Oxfordshire

We are currently recruiting for 2 x Complaints Triage and Service Recovery Officers to join our client, a large housing provider with offices in North & West London., The client would prefer someone from a housing background in complaints, customer service and/or repairs experience. You should be adept at resolving issues, triage, and being the first point of contact. As a Complaint Triage and Service Recovery Officer, your primary role is to proactively manage customer dissatisfaction before it escalates to a formal complaint. This is a new role in the organisation and you will serve as the first point of contact for customers who are expressing concerns or dissatisfaction, employing empathy, problem-solving skills, and proactive communication to address their issues effectively. You will be the gate keeper for the Complaints Service and you will be the first point of contact for handling escalated service enquiries. You will be responsible for triaging and assessing customer concerns, providing appropriate solutions and where possible service recover the issue raised.

You will be able to multitask and swiftly understand the best route for the customer to resolve their dissatisfaction, by either service recovery or logging a formal complaint to be investigated. This role requires proactive engagement with customers, effective problem-solving skills, and a focus on delivering exceptional service recovery experiences by triaging customer concerns effectively and with the customer in mind. Essential knowledge, experience and skills including qualifications and professional membership

• Proven experience in customer service, complaint management, or service recovery roles, with a strong track record of resolving customer issues effectively and enhancing satisfaction levels.
• Excellent communication and interpersonal skills, with the ability to empathise with customers, diffuse tense situations, and communicate information clearly and persuasively.
• Strong problem-solving abilities, with a proactive and solution-focused approach to addressing customer concerns and applying service recovery measures.
• Proficiency in using customer relationship management (CRM) and other relevant tools for managing customer interactions and data.
• Ability to work effectively under pressure, multitask, and prioritise competing demands in a fast-paced environment.
  
  This is a full time (35 hours per week), hybrid working (2 in / 3 out) temporary contract until August 2025 initially with potential to be extended paying per hour;
• £19.49 ph PAYE
• £25.77 ph Umbrella rate