44 Customer Services jobs in Devizes, Wiltshire

In this key and exciting role, working in our IT Supplier Management team. You will act as a point of contact for all IT assets and telecoms billing queries, working closely with senior managers and teams across the business.Your responsibilities will directly contribute to cost reduction and operational efficiency. You'll support ongoing asset and billing processes, proactively identifying opportunities to streamline spend and improve data accuracy, using both independent initiative and team collaboration to deliver results.You will also assist with ongoing IT asset management and telecoms billing.What you'll doYou'll help the company control costs and make savings by managing our IT assets and track our IT billing costs.Your responsibilities will include:

• assisting with the provision and cost-effective management of our IT Assets, ensuring availability with effective lifecycle management in line with policy and process
• assisting with laptop and mobile device replacement cycles
• reviewing in detail IT telecoms invoices and ensuring correct charges have been applied by suppliers
• supporting the monitoring and management of mobile data usage
• monitoring and chasing all redundant lines and SIM cards
• maintaining and updating the CMDB to ensure all IT assets are correctly assigned and up to date
• supporting IT Vendor Management Team Leader as required
• liaising with suppliers to resolve queries
• IT request ticket management
• stock room management
• monitoring and assisting with stock replenishment
• assisting with the secure disposal of decommissioned hardware by liaising with our partners
• maintaining documentation of all procedures and processes
• assisting with receiving IT stock deliveries.
  
  Excellent communication and customer service skills.
• Good IT skills and a good working knowledge of Microsoft Excel, Word, and Outlook.
• Excellent organisational skills and the ability to prioritise.
• Detail-oriented and problem-solving skills.
• Flexible and positive approach.
• Math and English GCSE at grade C or above.
• Experience in a customer service or ITIL Service Management environment is desirable.
• Experience with billing or asset/stock management would be beneficial.
  
  Who we areYTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:
• Wessex Water - one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments - a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK - a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
• YTL Arena - the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail, environmental and specialist businesses.
Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team. YTL Group


• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary, subject to conditions.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us.