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Salary not available. View on company website.
Parkinson's UK, City of Westminster
- Onsite working
- Full time
- Permanent
Posted 4 days ago, 3 Jun
Job ref: 3ec3bdbcb6524a2abd43667d923b952b
Full Job Description
You'll build and maintain relationships between Parkinson's UK and existing, as well as potential new supporters, through high quality communications. You'll also process voluntary income and associated data received at the UK office. You'll look to maximise the potential of each supporter, as well as how the charity can support them, working with your team and colleagues across the charity. You will ensure that every supporter has a great experience of Parkinson's UK. What you'll do:
- Provide a welcoming, efficient, proactive and professional service to supporters and potential supporters of Parkinson's UK
- Be the first point of contact for any supporters contacting the charity. Manage numerous inboxes and entry points for teams across the organisation.
- Processing and thanking all offline income received at the UK office, paid over the phone or into the bank account through a variety of methods.
- The team are experts in providing excellent customer care and have to maintain good working knowledge of all fundraising activity; research developments; current campaigns and the requirements of people affected by Parkinson's, Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
Proven experience of delivering effective customer service/supporter care with the ability to deal with enquiries in a diplomatic and sensitive manner - Demonstrable experience of working with a relational database and accurate data entry
- Ability to understand numerous complex data manipulation and financial processes, procedures and platforms; necessitating a high level of skill, accuracy and understanding of data and financial dependencies
- Ability to work flexibly and effectively as part of a team
- Ability to develop positive working relationships with a range of people internally and externally.
This is an exciting time for Parkinson's UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson's. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson's community.
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