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Guest Services Team Member plus
Salary Not Specified
Butlin's, Frieze Hill, Taunton Deane
- Full time
- Permanent
Posted 1 day ago, 1 Jun
Job ref: 22501_344265-41c47c280ec4a8e0774d8835fa1310ad
Full Job Description
Description
‘Getting Stuck In’ is one of our key values, and we’re looking for new Team Members who love doing just that!
We are looking for new team to join us as Guest Services Team Member Plus!
As a Guest Services Team Member Plus, you will work on a Monday and a Friday cleaning our accommodation as well as deliver a fantastic service to our guests while they are enjoying their holiday with us. You will be helping our guests curate their stay with us by giving advice about the fantastic product offering we have and giving advice about our local area.
We put the fun back in to our guests holiday so if things aren’t going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest. Within the guest services team, we also look after the check-in experience for all of our guests and meet some guests face to face to talk through anything, they may need help with.
Live in accommodation is available for these roles.
Key Responsibilities
We are looking for team with great communication skills who enjoy helping people, A team player who supports your colleagues while they support you. You will need a great telephone manner including being confident at offering solutions to our guests. We use different systems to log jobs and feedback for our guests so being confident on a computer is a must.
We will provide you with all the support and training you need to ensure you develop the skills to work confidently in all areas relevant to your role.
About Butlin's
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
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