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Customer Service Representative - Taunton, North Street
Salary not available. View on company website.
HSBC Group, Frieze Hill, Taunton Deane
- Onsite working
- Full time
- Permanent
Posted today, 11 Aug
Job ref: 6f232c52667646c180d016ff6f356fe2
Full Job Description
What you'll do The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers' transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC's digital platforms, giving them the choice of how they wish to bank with us. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the
delivering a personalised, friendly & efficient service Be resilient to a continuous changing environment When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days
in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive minimum starting salary of £24,000 based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate Being open to different points of view is important
for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500
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