53 Customer Services jobs in Burridge, Hampshire

Business Analyst

Fiserv, Inc.

Southampton, United Kingdom

Permanent

2025-08-03T07:10:08.023Z

23047916

Full time

Competitive

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Business Analyst

Role Overview:

As a Business Analyst, you will lead a variety of initiatives to support merchant onboarding as well as AML and Risk products. Your focus will be on generating impactful insights through fact-based analysis to enhance client satisfaction. If you are driven by analytics and enjoy enlightening others with your thoughtful insights, this position will align your passion with purpose!

Key Responsibilities:

• Conduct analysis of functional and non-functional requirements.


• Develop documentation depicting the 'as is' and 'to be' states in complex business contexts.


• Create comprehensive documentation of business requirements including Use Cases, Business Rules, User Stories, and Epic Definitions.


• Record and summarize outcomes from workshops and meetings.


• Write user guides for new projects.


• Identify and document necessary changes, communicating them to relevant colleagues and third parties.


• Train clients on product usage and organize show-and-tell/demo sessions for new features and products.


• Collaborate closely with software development teams on all projects.

Technical Knowledge and Skills:

• A university degree in Computer Science, Physics, Mathematics, or Engineering is required.


• Confident and open when engaging with customers, peers, and senior management.


• Exceptional presentation and communication skills.


• Strong written and verbal communication abilities.


• High levels of commercial acumen and a customer-centric approach.


• Proficient in software tools such as MS Office Suite, Jira, etc.


• Numerically adept, with strong logical thinking and problem-solving skills.


• Good understanding of business processes and data analysis.


• Effective verbal and written communication skills for managing business relationships.

Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

#s1-Gen

and non-functional requirements. Develop documentation depicting the 'as is' and 'to be' states in complex business contexts. Create comprehensive documentation of business requirements including Use Cases, Business Rules, User Stories, and Epic Definitions. Record and summarize outcomes from workshops and meetings. Write user guides for new projects. Identify and document necessary changes, communicating them to relevant colleagues and third parties. Train clients on product usage and organize show-and-tell/demo sessions for new features and products. Collaborate closely with software development teams on all projects. Technical Knowledge and Skills: A university degree in Computer Science, Physics, Mathematics, or Engineering is required. Confident and open when engaging with customers, peers, and senior management. Exceptional presentation and communication skills. Strong written and verbal communication abilities. High levels of commercial acumen and a customer-centric approach.
Proficient in software tools such as MS Office Suite, Jira, etc. Numerically adept, with strong logical thinking and problem-solving skills. Good understanding of business processes and data analysis. Effective verbal and written communication skills for managing business relationships. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not
responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.