In this role you'll undertake general administration and housekeeping duties for the Network and Engineering teams, within a timely manner and in line with Company procedures. You'll be responsible for the day to day operational aspects to ensure a seamless Customer journey.,

Process the daily task list and allocate, re diary as required

Provide general administration duties for the engineer's team

Allocate work to engineers to ensure all are dealt with in KPI's and SLA

Manage the Non-Network repair process

Dealing with ongoing repair and total loss cases and assisting with any issues that may arise

Expand knowledge base to assist in the dealing with engineering task, to include Engineering systems, repair technology, valuations and salvage categories

Process customer e mails and enquiries

Handling incoming and outbound calls - dealing with businesses and the motoring public

To ensure compliance with company and other relevant standards/ regulations at all times (including TCF)

Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times

Any other reasonable duties

Are you well organised and able to prioritise? Are you a strong communicator? If so, we need you!, Communication skills, both verbal and written

Time management and organisation skills, with the ability to prioritise own work

Ability to use Microsoft Excel

Ability to understand the motor claims administration processes

Knowledge of FCA requirements (including TCF)

Understanding of claims in motor insurance, Administration experience

Ability to understand the motor claims administration processes

Knowledge of FCA requirements (including TCF)

Understanding of claims in motor insurance, Good level of communication skills, both verbal and written

Good time management and organisation skills with the ability to prioritise own work

Good understanding and ability to use Microsoft Excel

Self-motivated and enthusiastic

Embrace, embed and incorporate the Company Values

An organised and proactive approach

Emphasis on attention to detail and accuracy

Able to work on your own initiative and as part of a team

A flexible approach and positive attitude

Strives to deliver performance targets and drive business improvements to contribute to the success of the business, People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here.

We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.