Act as the first point of contact for Business Systems support across Group venues, providing confident day-to-day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy,

Serve as first-line support for system queries; triage, resolve, or escalate issues promptly while maintaining clear communications with stakeholders.
Provide user guidance on system use; contribute to how to notes and quick guides.
Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs.
Produce regular management information to aid and improve operational activity.
Handle sensitive personal data in secure environments in accordance with company policies and procedures.
Complete refunds and reporting across payment systems; keep accurate records.
Provide stocktake process and administrative support to operational teams.
Manage day-to-day administrative requirements and support delivery of departmental standards and deadlines.

· High level of computer literacy with Microsoft Office and business systems.
Computer literate to high level with Microsoft Office & other systems
Experience of maintaining and configuring systems
There is a requirement to be flexible, due to the needs of the business you will be required to work occasional weekends and evenings
Excellent attention to detail whilst working at pace ·
Experience of producing high quality management information ·
Good time management and organisational skills, with a proactive and flexible approach.
Able to self-manage
Demonstrates excellent customer care and team working skills ·
Good communicator, both written and verbal to all levels - with ability to exercise discretion when required. ·
Experience of delivery day-to-day systems training

Levy is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

Competitive salary with bonus and full company benefits
23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
Mental health support: 24/7 Employee Assistance Programme
Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your babys first birthday, enhanced family leave
Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
Development opportunities: Professional subscriptions, ongoing training and structured career pathways
Meals on duty included

22 temporary Customer Services jobs in Brierley Hill, Dudley