4 Customer Services jobs in Boston

Responsible for the despatch of the drivers and subcontractors' paperwork, with the highest level of customer service,

• Engage with all external customers by communicating in a friendly and professional manner ensuring that they are left with a lasting positive impression of our delivery service.
• Answering and responding to all incoming calls in a prompt and polite manner.
• Ensure that any external customer's queries or concerns are dealt with in a professional, friendly, and courteous manner, following the relevant company guidelines.
• Ensure inbound/outbound paperwork is completed promptly and accurately.
• Booking in of external collections
• Responsible for checking haulier invoices
• Undertake administrative and filing duties to meet needs of Transport Administration.
• Participate as an effective and willing team member in order to achieve individual and team goals.
• Ensure that the Health and Safety of yourself, Customers and Colleagues is not at risk, by taking all reasonable steps to ensure safety in the workplace.
• Adhere to all Company policies and procedures.
The above list is not exhaustive, and you may be required to perform other duties or responsibilities which fall reasonably within the area of this job description or in accordance with operational requirements


• C Grade in Maths and English Language GCSE or equivalent
• CPS would be desirable but not essential
• Administrative experience would be an advantage
• Previous experience working in transport environment & geographical knowledge with drivers hours knowledge.
  
  Polypipe Civils and Green Urbanisation, part of the Genuit Group, are a leading manufacturer for civils and infrastructure projects, with the industry's widest range of engineered storm water & sewer management systems, Network and Green asset Solutions.
People are at the forefront of everything we do, we have a unique culture where you can be yourself, contribute your ideas to make continuous improvements and take pride in achieving results to support the overall success of our growing business. We recognise the value of investing in our people through comprehensive training and personal development courses., Here at the Genuit Group we recognise and develop the contribution our people make to the Group's success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.


• 25 days holiday entitlement (pro rata)
• Save as you earn Sharesave Scheme
• Contributory pension scheme up to 8%
• Life assurance (linked to pension scheme membership)
• Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
• Staff discount on all Genuit Group products