Sales And Customer Service Advisor

Group 1 Automotive View all jobs

Chelmsford, Essex
Permanent
Full-time

4 hours ago

Sales & Customer Service Advisor - Multiple Brands - Chelmsford Contact Centre

Salary £26,436.80 + £6,515 OTE Bonus (Uncapped Bonus)

Are you customer focused, self-motivated and looking for a new challenge?

At Group 1 Automotive we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced advisors, as well as people with the drive and enthusiasm to learn something new.

As a Customer Experience Advisor, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities.

What we can offer you

Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
Save money every day with our exclusive retail discounts
Drive a great deal with discounts on new and used cars, plus servicing offers
Plan for the years ahead with our company pension scheme
Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
Commute for less with our cycle-to-work scheme
Prioritise your wellbeing with dedicated support for you and your family
24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
Make a difference with a paid day to volunteer in your community
Invest in your future with our company share purchase plan
Earn financial rewards when you refer a friend to join the team
Keep learning and growing with our training and development opportunities for everyone
Life assurance with the option to increase cover
We're open to flexible working options - just ask

What you'll do day to day

Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
Responding to customer email enquiries
Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
Providing a high level of customer service which will allow you to build relationships with our customers to retain business
Being organised and self-motivated to ensure targets and deadlines are met
To up-sell additional Audi products

Helpful skills and qualifications

Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
Be customer focused and passionate about their work
Have the ability to prioritise their workload and multi-task
Be IT alliterate with the ability to use multiple systems at once
Confidently work independently and also as part of a team
Have a keen eye for detail
To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
Ability to problem solve and think on their feet

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect
Integrity
Transparency
Teamwork
Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

#s1-Gen

Are you customer focused, self-motivated and looking for a new challenge?, Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements Providing a high level of customer service which will allow you to build relationships with our customers to retain business Being organised and self-motivated to ensure targets and deadlines are met To up-sell additional Audi products Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Have excellent communication skills and the ability to build trust and rapport with customers and colleagues Be customer focused and passionate about their work Have the ability to prioritise their workload and multi-task Be IT alliterate with the ability to use multiple systems at once Confidently work independently and also as part of a team Have a keen eye for detail To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects Ability to problem solve and think on their feet We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

At Group 1 Automotive we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced advisors, as well as people with the drive and enthusiasm to learn something new. As a Customer Experience Advisor, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. What we can offer you

Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
Save money every day with our exclusive retail discounts
Drive a great deal with discounts on new and used cars, plus servicing offers
Plan for the years ahead with our company pension scheme
Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
Commute for less with our cycle-to-work scheme
Prioritise your wellbeing with dedicated support for you and your family
24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
Make a difference with a paid day to volunteer in your community
Invest in your future with our company share purchase plan
Earn financial rewards when you refer a friend to join the team
Keep learning and growing with our training and development opportunities for everyone.
Life assurance with the option to increase cover
We're open to flexible working options - just ask

41 Full time Customer Services jobs in Basildon