57 Customer Services jobs in Andover, Hampshire

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are., At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Be a part of Vodafone UK Commercial Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference. What You'll Do In this role, you'll take full ownership of the assisted channel budgets, including forecasting and in-year management of risks and opportunities. You'll collaborate closely with channel and trading stakeholders to understand how various initiatives and operational changes influence performance.

• Collaborate within cross-functional teams to identify key performance drivers across Consumer Sales channels and uncover opportunities for incremental gains
• Analyse trading performance across channels and use insights to shape forward-looking strategies
• Take accountability for trading performance across all categories within the Retail channel, highlighting risks and opportunities, and working with operations to gather feedback and commercial input
• Lead the channel strategy for incremental revenue, ensuring targets are met across Retail, Webchat, and inbound sales channels
• Manage relationships with internal and external stakeholders to align on and deliver the overall strategy
  
  Commercially astute with strong numerical skills and the ability to extract insights from channel and commercial data
• Confident in influencing and engaging senior stakeholders, with excellent presentation skills
• Experienced in fast-paced, commercially driven environments, ideally with a background in sales
• A natural collaborator who brings people together to achieve shared goals.
• Highly organised with strong planning skills and a sharp eye for detail
• Knowledgeable about market dynamics, key product launches, pricing, and promotions to support effective targeting
• Proficient in building and reviewing models using diverse data sets
  
  We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
  
  We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance. #vodafoneuk #LI-Hybrid Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.