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155 Customer Services jobs in Ancoats, Manchester

Customer Service Advisor

Salary not available. View on company website.

Mitie Group plc., City Centre, Manchester

  • Full time
  • Permanent

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Posted 1 day ago, 11 Jun

Team Member

Salary not available. View on company website.

Greggs Plc, Denton, Tameside

  • Part time
  • Permanent

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Posted 1 day ago, 11 Jun

Shift Leader

£12

Caffe Nero, Sworton Heath, Cheshire East

  • Full time
  • Permanent

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Posted 1 day ago, 11 Jun

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Shift Manager

Salary not available. View on company website.

Greggs Plc, Broadheath, Trafford

  • Part time
  • Permanent

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Posted 2 days ago, 10 Jun

Software Tester, Martech ...

Salary not available. View on company website.

Bet365, City Centre, Manchester

  • Full time
  • Permanent

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Posted 2 days ago, 10 Jun

Domiciliary Optical Assis...

Salary not available. View on company website.

Specsavers, City Centre, Manchester

  • Full time
  • Permanent

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Posted 2 days ago, 10 Jun

Key Accounts Hire Desk Co...

Salary not available. View on company website.

Huws Gray, Stockport

  • Full time
  • Permanent

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Posted 2 days ago, 10 Jun

Sales Support Administrat...

Salary not available. View on company website.

Carrier, Stockport

  • Full time
  • Permanent

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Posted 2 days ago, 10 Jun

Utilities Support Adminis...

Salary Not Specified

Residential Management Group (RMG), Higher Shurlach, Cheshire West and Chester

  • Full time
  • Permanent

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Posted 2 days ago, 10 Jun

Repairs Scheduler

Salary not available. View on company website.

Great Places Housing Group, City Centre, Manchester

  • Full time
  • Permanent

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Posted 3 days ago, 9 Jun

Sales Advisor

Salary not available. View on company website.

Wolseley, Pendleton, Salford

  • Full time
  • Permanent

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Posted 3 days ago, 9 Jun

Student Advice Assistant

Salary not available. View on company website.

Manchester Metropolitan University, City Centre, Manchester

  • Full time
  • Permanent

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Posted 3 days ago, 9 Jun

Student Advice Specialist

Salary not available. View on company website.

Manchester Metropolitan University, City Centre, Manchester

  • Full time
  • Permanent

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Posted 3 days ago, 9 Jun

Barista

Salary not available. View on company website.

Black Sheep Coffee, Manchester

  • Full time
  • Permanent

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Posted 3 days ago, 9 Jun

Administrator

Salary not available. View on company website.

Veolia Environmental Services (Uk) Plc, City Centre, Manchester

  • Full time
  • Temporary

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Posted 3 days ago, 9 Jun

Quality Assurance Assista...

£26208

Manchester Metropolitan University, Hulme, Manchester

  • Full time
  • Graduate programme

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Posted 3 days ago, 9 Jun

Customer Support Speciali...

Salary Not Specified

Auto Trader, City Centre, Manchester

  • Full time
  • Permanent

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Posted 3 days ago, 9 Jun

Assistant Manager - Clien...

Salary not available. View on company website.

Blue Cross, Radcliffe, Bury

  • Full time
  • Permanent

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Posted 3 days ago, 9 Jun

Remediations Executive

Salary not available. View on company website.

Target Group, Can be based anywhere.

  • Full time
  • Temporary

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Posted 3 days ago, 9 Jun

Clerical Officer- Materni...

Salary not available. View on company website.

STOCKPORT NHS FOUNDATION TRUST, Stockport

  • Part time
  • Permanent

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Posted 3 days ago, 9 Jun
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Customer Service Advisor

Salary not available. View on company website.

Mitie Group plc., City Centre, Manchester

  • Onsite working
  • Full time
  • Permanent

Posted 1 day ago, 11 Jun

Job ref: 1aaccddeaf804dd094414ce3a17b5c7d

Full Job Description

  • Working within Technical Services Customer Operations Helpdesk, in a fast paced and challenging environment providing Facilities Management support and Customer service 24/7, 365 days per year. Working 7pm till 7am 4 on 4 off shift pattern.
  • Part of a team who are the central point of contact for customers and operational colleagues.
  • Delivering excellent customer service through various channels of communication ensuring that business objectives are met in a professional and confident manner.
  • Meeting specific individual objectives to achieve set Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) in line with contractual obligations.
  • Liaise with customers, operational staff and management to resolve queries and issues in a timely manner to assist with the smooth running of the Helpdesk.
  • Support, engage and interact with colleagues in a positive and engaging way making CG&D a great place to work.
  • Be aware and adhere to our policies, procedures and working practices by undertaking relevant training to ensure a safe and compliant working environment.
  • Adherence to a working schedule as defined by your Team Leader working flexibly in order to meet our customer requirements.
  • Actively participates and has a can-do attitude in team meetings, always offering suggestions to resolve issues/problems., Dealing with all customer contacts in a professional manner, taking ownership to ensure effective and timely resolution and supporting complaint resolution where issues arise.
  • Respond to all customer requests within specific contractual / procedural timescales in order to meet agreed KPI's and SLA's.
  • Accurately record all jobs (raise, assign, progress and complete) within the Helpdesk system accordingly, ensuring that the jobs are subsequently delivered in the most efficient and effective way.
  • Adhere to relevant policies, procedures, approval process and other working practices to maintain compliance for audit purposes.
  • Appreciate and understand specific contract obligations in order to eliminate potential errors in administration of jobs.
  • Ensure that engineer attendance is monitored daily by regular liaison with engineers and subcontractors in order to identify potential breaches to job completion.
  • Achieve call handling targets and quality standards at all times, providing a knowledgeable and confident response thereby aiming to exceed customer expectations and contribute to the delivery of the contract.
  • Monitor, action and escalate incidents as appropriate to ensure that agreed service levels are maintained, keeping key stakeholders informed of job status through to resolution.
  • Actively seek opportunities to highlight where ways of working can be improved to make for a better customer or colleague experience.
  • Undertake relevant training as and when required, to ensure knowledge and understanding making sure levels of capability are maintained in order to fulfil duties.
  • Listens to and talks to others to break down barriers and find ways to resolve conflict.

    Experience of working preferably within a Customer Service environment.
  • Experience of working preferably within a target driven role, or high pressure service delivery environment.
  • Keen sense of ownership, taking responsibility for their own performance and maintaining a positive attitude at all times.
  • Strong team player - cooperative and willing to assist others by sharing knowledge and expertise
  • Ability to work on own initiative.
  • Confident user of IT systems, including proficiency in MS word, MS Excel and MS Powerpoint and comfortable with numerical reasoning.
  • Well organised, driven and flexible with the ability to multi-task and manage competing demands to deliver tasks on time.
  • Able to apply a logical approach to solving problems.
  • Able to remain calm under pressure and can communicate effectively across all levels.
  • Ability to listen attentively and probe accordingly in order to accurately capture important information .
  • Excellent attention to detail
  • Demonstrable ability to show empathy and superb interpersonal skills
  • Skillful in dealing with challenging customer queries in a compassionate and sympathetic manner.
  • Able to embrace and adapt to change and learn from experience

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