13 Customer Services jobs in Alnwick, Northumberland

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link "Manage Cookies", which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy. Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Homeowner Projects · Morpeth, Our Reservations Consultants are the face of Coquet Cottages, delivering first class service to our guests, housekeepers and owners. The Reservations Team are the front line for all communication the comes into the business, and often form the first impression of our brand. As well as delivering first class service, our Reservations Consultants can provide a concierge service to guests, ensuring they deliver the best service to make their holidays perfect. In a nutshell, you'll be:

• Promptly process booking enquiries and reservations received by telephone & email via booking, banking and email systems
• Handle enquiries and requests from property owners
• Co-ordinate with other staff members to ensure all tasks are completed promptly and a consistently high service is provided
• Ensure customer and client records are accurately completed and maintained with high attention to detail
• Carry out daily administration tasks to ensure efficient record-keeping
• Prompt, efficient, and professional complaint handling
  
  Impeccable communication and organisational skills
• Friendly, confident and well-presented
• Professional written language and friendly, approachable telephone manner
• Extremely well organised with high attention to detail
• Confident at building relationships with housekeepers, owners and tradespeople
• Highly competent in the use of PC systems
• Effective team player whilst also able to work efficiently independently to tight deadlines
• A car is beneficial as travel to holiday cottages across the breadth of Northumberland will be necessary (mileage expenses covered)
  
  We're Travel Chapter - the holiday home people - and we're on a mission to showcase great places to stay in the UK. While we've grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we've never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we've nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it's a place where everyone is welcome; a place that's friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day. We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including: These include:
• 25 days' paid holidays plus bank holidays
• A special day off for yours or a loved one's birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity close to your heart
• A friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!