Introduction

The brighter beginnings apprentice scheme is to work in one of the Clarity branches and learn all the skills required to become a Junior Business Travel Consultant. Working through the Business Travel apprentice programme you will undertake a variety of training, assessments, coursework, assignments and educational trips.

About the Employer

Global travel management, powered by people and tech Clarity Travel handle everything from rate negotiations to travel risk management, ensuring your corporate travel programme is expertly planned and managed, no matter where your business takes you.

What You'll Do

Main Responsibilities:

Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals
Convert general enquiries into actual bookings utilising all the tools and technology available
Take ownership of complex customer enquiries received in writing or over the telephone
Ensure the highest level of customer service is always offered to internal and external customers
Deal with queries from a wide range of customers
Responsible for delivering the most cost-effective solutions to remain competitive
Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
Accurately process data and issue invoices to ensure compliance with ISO standards
Support any commercial agreements which are in place
Log and deal with customer complaints and reduce future issues, escalating where necessary
Help and support the business in minimising or eradicating the harm our business operations inevitably inflicts on the environment

Company Benefits:

Incentive trips & prizes
High Street discounts
Long service awards
Free flu jabs
Health and Wellbeing perks
Company funded social events
Funded courses
Excellent progression opportunities
Discounted staff travel
Pension Scheme

Training Outcome

Junior Business Travel Consultant
Business Travel Consultant
Senior Business Travel Consultant
Team Manager and beyond

Skills Required

Communication skills
IT skills
Organisation skills
Attention to detail
Customer care skills

Qualifications

Essential - GCSE - 5 x GCSEs - 4/C

Course Information

Course: Travel consultant (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday from 9:00am to 5:30pm

Expected Duration: 1 Year 3 Months

Number of Positions Available: 2

Training Provider: DAMAR LIMITED

This employer is part of the Disability Confident scheme, committed to employing disabled people.

22 Full time Customer Services jobs in Accrington, Lancashire