Repairs Manager

Hybrid Homeworking with office base in Norwich

Full time, 37 hours a week, Monday – Friday

Salary £50,614 (including car allowance)

Permanent Contract

About the role

We have an exciting opportunity for a Repairs Manager to join our Norwich Team. This role is pivotal in ensuring that repairs are delivered safely, efficiently, and to a high standard. You will manage a team of Operatives delivering responsive and empty homes works throughout our properties. You will act as operational lead for providing an excellent repair service, resolving issues quickly and maintain strong visibility across communities, homes and local teams.

Some of the main responsibilities of the role will include:

Taking ownership for providing and delivering an efficient and timely repairs service in your area (including empty homes) as well as supporting other teams, including but not limited to customer enquiries / satisfaction, quality assurance, efficient working and swift resolution of issues.
To carry out managerial duties and monitor operative performance and efficiency as well as supporting with H&S and Compliance matters i.e. carrying out inspections, risk assessments and toolbox talk.
Ability to mentor, coach and motivate employees to deliver excellent solution-focused services and demonstrate the attitude and behaviours expected of a resident focused organisation support high levels of staff engagement and to deliver high levels of tenant satisfaction by contributing to service improvement.

For full details on the role, please see the job description.

About You

The successful candidate will have experience of managing trade operatives with an excellent ability to influence and support line reports and the ability to communicate both verbally and written at all levels. A relevant qualification is advantageous. This individual will be proactive and have the ability to use their own initiative.

You will be a champion of digital improvement with a strong digital competency. A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required.

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU)

We offer staff many great benefits such as:

Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
Contribution towards car insurance, up to £500
Generous contributory pension scheme.
Access to an Employee Assistance Programme to support you when you need it.
Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
Utilities allowance to support hybrid home workers.
Additional earning opportunities through call out.
Lots of training opportunities.
And many more – Please see our benefits document available on our website!

For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: recruitment@broadlandgroup.org.

Closing date: midnight on Monday 04 May 2026

Previous applicants need not apply.

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