Locality Manager – West Norfolk based in King’s Lynn

Job Type: Permanent

Salary: £30,960 per annum

Hours: 37 hours per week

Location: West Norfolk based in King’s Lynn

Pension: 4.5% employer contribution

Annual Leave: 25 days plus bank holidays

Do you want a leadership role where your work makes a real difference to people’s lives?

We are looking for a Locality Manager to lead our services in King’s Lynn, including managing the local office, overseeing outreach provision and supporting staff and volunteers to deliver high‑quality advice.

You will play a key role in ensuring our services are accessible, effective and responsive to local need, while maintaining strong relationships with community partners and stakeholders.

Key responsibilities include:

Managing the day‑to‑day operation of local advice services
Supporting, supervising and developing staff and volunteers
Maintaining advice quality through case checking and quality assurance
Ensuring accurate outcomes recording and reporting
Helping develop and extend services to support more people

We’re looking for someone who:

Is values‑driven and committed to social justice and equality
Has experience in advice services or a similar environment
Understands safeguarding and referral processes
Has strong communication, organisational and IT skills
Has experience supporting or managing volunteers

We offer:

· Full training and support, including adviser accreditation

· 4.5% employer pension contribution

· Flexible working opportunities

· Employee Assistance Programme

· 25 days plus bank holidays

Closing date: Sunday 21st June 2026. Interviews will be held on Monday 29th June. This role is subject to a satisfactory DBS and right to work checks.

2 Citizens Advice Bureau jobs in England & Wales