We have an exciting opportunity for a Children & Young Persons Caseworker to join the Victim Support team in Gwent, working 22.5 hours a week. This is a fixed term position, This role is based in Pontypool Police Station, Pontypool, it is offered on a hybrid working basis and there is a requirement for travel throughout the area. As a Victim Services & Engagement Officer you will be:

Managing a caseload of Victims of Crime with the highest level of need, both directly, through in-depth, 1:1 support, and indirectly, by working other service providers. Undertaking face to face support, case-tracking and management.
Carry out effective management of volunteers, assessing their competence to practice using national guidelines
Promote the work of Victim Support by attending local community and public events

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Proven track record of successfully delivering a service and working directly with clients or service users in a statutory, voluntary or Multi-Agency Setting(s)
Experience of Managing a caseload including complex case management.
Understanding and knowledge of the requirement for confidentiality and safe working practice and maintenance of files in accordance with the data Protection Act and other legal requirements
Understanding and knowledge of an active commitment to promoting equal opportunities and diversity.
Experience of managing safeguarding issues and relevant legislation
Managing, value, providing support and guidance to a team with a strong client service focus
Ability to promote the work of a multi-agency hub

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

What we offer
Flexible working options including hybrid working
28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
An extra day off for your birthday & options to buy or sell annual leave
Pension with 5% employer contribution
Enhanced sick pay allowances, maternity & paternity payments
High Street, retail, holiday, gym, entertainment & leisure discounts
Access to our financial wellbeing hub & salary deducted finance
Employee assistance programme & wellbeing support
Access to EDI networks and colleague cafes
Cycle to work scheme & season ticket loans
Ongoing training & support with opportunities for career development & progression

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