Direct Payment Advisor

CAPTION: Job details

Posting date: 28 May 2026

Salary: £19,833.57 per year

Hours: Part time

Closing date: 22 June 2026

Location: Newcastle Upon Tyne, Tyne & Wear

Remote working: On-site only

Company: Disability North

Job type: Permanent

Job reference:

Summary

28 hours per week

£19,833.57

Disability North, Gosforth, Newcastle upon Tyne

We are looking for a new team member to join our Direct Payment Team!

Ideally you will have lived experience of using Direct Payments either for yourself or a family member. However, experience is not essential as you will have full support from our experienced team, many of whom have lived experience and we will provide all the training that you will need.

We are looking for someone who can work from a person-centred perspective, enabling disabled people to have choice and control and providing the tools and advice to ensure they receive good support that they need and want.

You will have the ability to engage with people from a variety of backgrounds and practitioners from all sectors of the community. You will have the ability to work independently, as well as working as part of a team.

It is essential that you are committed to providing excellent customer care and good communication at all times.

The role is predominately office based, there is some flexibility for home working after a 6 months probation period or from day 1 as part of any reasonable adjustments.

Travel across the city will be required as we meet with people in their homes as well as community settings.

What you will receive from us:

Disability North is an inclusive and supportive employer.

We have a generous flexible working system.

You will receive 25 days annual leave which increases after 5 year's service

We gift you 3 days per year between Christmas and New Year

There is usually a good supply of treats in the office as we have some star bakers.

You will be part of a fantastic, supportive team.

Opportunities for development within the organisation

Free Car parking on site

An enhanced DBS will be required for this post.

For more information, please see the Job Description

For an application pack please email danielblake@disabilitynorth.org,uk or contact 0191 2840480

Or you can send an updated CV with a covering letter on why you would like to join our team.

Closing Date 5pm Monday 22nd June 2026

Interviews will be held Monday 29th June 2026

#s1-Gen

Ideally you will have lived experience of using Direct Payments either for yourself or a family member. However, experience is not essential as you will have full support from our experienced team, many of whom have lived experience and we will provide all the training that you will need.

We are looking for someone who can work from a person-centred perspective, enabling disabled people to have choice and control and providing the tools and advice to ensure they receive good support that they need and want.

You will have the ability to engage with people from a variety of backgrounds and practitioners from all sectors of the community. You will have the ability to work independently, as well as working as part of a team.

It is essential that you are committed to providing excellent customer care and good communication at all times.

The role is predominately office based, there is some flexibility for home working after a 6 months probation period or from day 1 as part of any reasonable adjustments.

Travel across the city will be required as we meet with people in their homes as well as community settings.

What you will receive from us:

Disability North is an inclusive and supportive employer.
We have a generous flexible working system.
You will receive 25 days annual leave which increases after 5 year's service
We gift you 3 days per year between Christmas and New Year
There is usually a good supply of treats in the office as we have some star bakers.
You will be part of a fantastic, supportive team.
Opportunities for development within the organisation
Free Car parking on site

An enhanced DBS will be required for this post.

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