We're on the lookout for a proactive and people-focused Business Support Assistant to join our Maidstone team. This is a front-facing role where you'll be the welcoming face of our hubs-greeting families, signposting services, and supporting our Family Hub Workers. You'll also play a vital role behind the scenes, keeping things running smoothly with your admin skills, organisational flair, and calm, can-do attitude. What You'll Be Doing

Acting as the first point of contact for families, staff, and partners
Supporting the day-to-day running of our hubs, including opening/closing and health & safety checks
Managing sensitive information and coordinating meetings
Using Microsoft Office and other IT tools to keep everything on track
Helping to create a warm, inclusive, and efficient environment for everyone who walks through our doors
Managing social media posts and digital engagement to promote Family Hub services
Handling compliments, complaints, and occasional cash transactions securely
Booking and preparing rooms for meetings and activities, including refreshments
Conducting weekly fire alarm tests and logging results
Supporting the Family Hub's digital and virtual offer to families
Capturing and updating data in systems like Core+ and ensuring accuracy in attendance and registration records, This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

We're looking for someone who is:
Friendly, confident, and great on the phone
Organised and able to juggle tasks with ease
Comfortable working across different locations
Experienced in admin and customer service
Skilled in Microsoft Office and other digital tools
Aware of safeguarding, data protection, and health & safety practices
Curious, compassionate, and committed to making a difference

Brave - We do the right thing and welcome challenge
Curious - We innovate and improve
Compassionate - We're respectful and understanding
Strong Together - We share knowledge and support each other
Responsible - We own the difference we make
28 days annual leave + bank holidays (pro rata)
A generous pension scheme
Ongoing training and development
A supportive team culture and staff networks
Access to Kent Rewards - discounts on top brands and services
A meaningful role where you'll make a real impact every day
Location: Maidstone District (Base: Greenfields Family Hub)
Hours: Monday - Thursdays 08:30-16:30, Fridays 8:30-16:00
Grade: KSA

3 temporary Charity / Voluntary jobs in Maidstone