Full Time - 3 Year Fixed Term Contract You'll provide frontline support to residents by:

Assessing Crisis & Resilience Fund applications and making fair, proportionate decisions
Managing a caseload and supporting residents towards achieving financial stability and resilience
Explaining support options clearly
Helping residents maximise income and access appropriate services
Providing basic budgeting and money-management support
Working closely with council services, Citizens Advice, and voluntary sector partners
Keeping accurate records and handling sensitive information responsibly

We're looking for a motivated and compassionate CRF Assistant to help support residents facing financial hardship and crisis., Have recent experience working in a customer-facing support role, engaging directly with customers or members of the public.
Have knowledge of financial support schemes administered by Local Authorities and an understanding of voluntary sector services that support residents in financial hardship
Be able to communicate clearly and confidently with a wide range of people
Be able to explain complex information in a straightforward, empathetic way
Have good organisational skills and an ability to manage workloads effectively, meeting demanding deadlines.
Be able to work well both independently and as part of a team
Understand the 'cost of living' challenges faced by people and causes of financial hardship
Need to demonstrate a strong commitment to safeguarding, equality, confidentiality, and customer care
Have a good standard of education, including GCSE Maths and English (or equivalent)

We offer a range very attractive Employee Benefits and Rewards including
Generous annual leave of up to 34 days per year
Hybrid Working (where appropriate)
Flexible working hours (where appropriate)
Membership of the Local Government Pension Scheme
Access to numerous other salary sacrifice schemes
Access to our employee health and wellbeing platform, which includes an exciting range of staff benefits, including, spreading the cost of home and electronics, bike shop, car scheme, gym membership, lifestyle savings
A range of Staff Network groups

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