This exciting market and customer insight-focused role sits within the Academic product group, which publishes books and journals and supports learning, teaching and research across higher education. The role contributes to strengthening the organisation's understanding of customers, markets and competitors, ensuring insight supports informed decision-making Main responsibilities

Deliver customer insight and market research projects ranging from surveys to online panels, including creating research questions, analysing results and compiling reports.
Supporting the management of online customer panels, including maintaining engagement and contributing to recommendations.
Share insights across the team to drive understanding of customer needs and market dynamics, ensuring the customer is at the heart of decision-making.
Work across a range of projects, including collaborating with third-party agencies, and supporting the wider Insight team.
Supporting the delivery of customer advisory boards, including logistics and stakeholder communication.
Managing multiple insight projects at the same time, prioritising work to meet agreed timelines and budgets with guidance from the manager.
Ensuring customer and research data used for insight activities is handled in line with internal guidance and data protection requirements.

Some experience in market research, customer insight or data analysis, either as part of a role or as a primary role focus.
Experience creating, distributing and analysing results from online surveys, or working with customer panels
Awareness of qualitative and quantitative research techniques, such as surveys, interviews or customer panels.
Ability to analyse and categorise data and present findings clearly using charts, tables or visuals.
Good communication skills, including the ability to share insight in engaging formats that support understanding and decision-making.
Strong organisational skills, with the ability to prioritise and manage multiple pieces of work to meet agreed timelines, with support from your manager.
Experience using Excel, PowerPoint and Word to work with data and create reports or presentations.
Experience supporting insight or research projects involving multiple stakeholders or third-party agencies.
Awareness of data protection, privacy or GDPR requirements in a research context.
An interest in, or understanding of, higher education, academic publishing or research-based organisations.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. Being part of Cambridge means pursuing potential - yours and ours - in an environment that values insight, collaboration and making a meaningful impact through education.
One stage interview in-person at our offices in Cambridge. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview.

28 days annual leave plus bank holidays
Private medical and Permanent Health Insurance
Discretionary annual bonus
Group personal pension scheme
Life assurance up to 4 x annual salary
Green travel schemes

23 Full time Charity / Voluntary jobs in Croydon, Cambridgeshire