Provide a helpful, responsive and customer focused service to all People Services customers via phone, email and webchat.
Carry out administrative duties relating to HR and payroll processes, including preparing HR documentation and maintaining personnel files.
Support the wider business with general HR queries, team specific questions, and guidance on processes, policies and best practice, escalating issues where appropriate.
Liaise with internal and external teams to help resolve customer queries efficiently.
Manage individual and team workflows to ensure service requests meet or exceed agreed targets.
Provide administrative support for key HR activities such as pay and bonus reviews, performance development reviews, and the employee engagement survey.

If you're someone who enjoys helping others, staying organised, and being the person people naturally turn to when they need support, you'll feel right at home in this role. We're looking for someone who brings positivity, care and a genuine desire to make things easier for colleagues across the business.
Good verbal and written communication skills, with an excellent telephone manner.
Strong attention to detail and the ability to identify opportunities for process or service improvement.
Ability to follow tasks through to completion, ensuring quality and People Services standards are met.
Well organised, with the ability to work accurately under tight deadlines.
Strong understanding of confidentiality and data protection.
Accurate keyboard and data entry skills with excellent attention to detail.
Ability to work both independently and collaboratively within a team.
Proficient in Microsoft Office applications.
Experience using SAP HR or case management systems.
An interest in pursuing a career in HR or holding an HR related qualification.

Sodexo's Transversal segment is a central pillar of our organisation, bringing together the core enabling functions that support every part of the business. This segment includes our HR, Finance, Communications and other specialist teams that provide the strategic guidance, governance, and expertise needed to drive operational excellence. Working within Transversal means contributing to the foundations that allow Sodexo to succeed - from shaping our people strategy and managing financial performance to strengthening internal processes and ensuring we deliver on our commitments. It's a collaborative, high impact environment where your work influences the success of the entire organisation.

2 Call / Contact Centres jobs in Woodbridge, Cotswold